incident.io is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use incident.io to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities. Learn more and see how it works on incident.io.
Based on our record, incident.io should be more popular than Zendesk. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
There are SaaS products out there that can help with data collection like incident.io or firehydrant.io to more quickly construct a timeline. Source: about 1 year ago
My new favourite is https://incident.io. Great UI, great product, especially if you also need an incident management tool. Source: about 1 year ago
We did a pretty detailed write-up about a significant incident we had a few months back at incident.io: https://incident.io/blog/intermittent-downtime. Source: over 1 year ago
Co-founder of incident.io here, so I'll avoid throwing my thoughts around for obvious reasons. Source: over 1 year ago
I work at a company that offers a platform for this called https://incident.io/. Source: over 1 year ago
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
FireHydrant.io - FireHydrant helps teams organize and remedy incidents quickly when their system experience disruptions.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
PagerDuty - Cloud based monitoring service
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Rootly - Rootly helps build a consistent incident response process by automating manual admin work like creating incident channels, Jira tickets, Zoom rooms, and generating postmortem timelines, all from within Slack.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!