Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, iLovePDF should be more popular than Freshdesk. It has been mentiond 32 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Yeah you have to pay for it. You can use ilovepdf.com or something else if you want a free software to edit. Source: about 1 year ago
I use ilovepdf.com and it does the work pretty damn well. Source: about 1 year ago
The site ilovepdf.com did the job perfectly. Thank you once again, I didn't know about this site, but I'll use it from now on. Source: about 1 year ago
Sometime back I was looking for a job and I promised myself to share a few things I did differently(to my resume) if I proceeded to the last stage of the interview. That has come to pass. So here goes: - I used visualcv.com to create my resume. Since there is a watermark on the last page, I downloaded the PDF and used ilovepdf.com to remove that last page. - My resume bullets were also a bit below average. So... Source: about 1 year ago
So the document gets uploaded to ilovepdf.com and then you download the result? --- Any security implications to the data in the file? ---. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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