Ideanote VS Freshdesk
Compare Ideanote VS Freshdesk and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Ideanote is the #1 rated Idea Management solution for companies of all sizes. Its simplicity, fast onboarding and smart automation features mean you can accelerate your innovation without compromises. More than 100+ idea management features let you build your innovation funnel just the way you like.
Collect and manage ideas, engage customers and employees in your innovation, automate workflows and report on your innovation impact. Ideanote supports your business with easy idea and innovation management, open innovation challenges, continuous innovation and by lifting your employee engagement.
Use goal-driven idea collections to capture ideas from anyone in seconds - and end up with ideas that you’ll actually want to act on.
Use goal-driven idea collections to capture ideas from anyone in seconds - and end up with ideas that you’ll actually want to act on.
Use goal-driven idea collections to capture ideas from anyone in seconds - and end up with ideas that you’ll actually want to act on.
Ideanote FreshdeskNo features have been listed yet.
I've been using Ideanote for less than 6 months but it really helpful with my job! I work as Project Manager, Designer for Game Development company and everyday I work with our community members, Ideanote helps me to gather ideas and innovation from community, brainstorming with them and see what they need because the members can write their ideas too!
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be a lot more popular than Ideanote. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Ideanote. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
From real-time whiteboards to goal-oriented idea collections with idea management. - Source: dev.to / almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
The Guide - The Guide is a two-pane outliner - a program that allows you to arrange text notes in a tree-like...
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Monkkee - Keep a private journal securely on the Internet – to provide a convenient user experience your...
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Brightidea - With over 2 million users worldwide and $15+ billion in recorded business impact, Brightidea is ranked as the #1 Idea Management Platform globally and is the market leader in innovation management.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!