Hiver VS Userback

Compare Hiver VS Userback and see what are their differences

Rating: 0 reviews

Alternatives Is it good?

Rating: 0 reviews
Pricing: Freemium Free trial

Alternatives Is it good?

InboxAgent

InboxAgent uses AI to read your shared mailboxes, like info@ and sales@, plus everyone's own inbox, on Microsoft 365, Gmail, Zoho Mail or IMAP. It finds the sales leads and gives each an owner on a board. Never sends from your mailbox. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Hiver should be more popular than Userback. It has been mentioned 5 times since March 2021.

social mentions: 5 vs 3
Email Management popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Hiver	Userback
Website	hiverhq.com	userback.io
Pricing	Official pricing	Freemium Free trial Official pricing
Platforms	—	Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari +5
Company	—	Startup from Australia · 10 - 19 employees
Listed in	Email Automation Customer Support Email Management Email Productivity Productivity Office & Productivity +3	Visual Feeback Visual Bug Reports Customer Feedback Usability Testing User Feedback Management Website Screenshots Design Collaboration Session Recording Forms And Surveys +6

About Hiver and Userback

In their own words, as submitted to SaaSHub.

Hiver

Userback

Say hello to the customer service platform for the modern AI era. Make exceptional service feel effortless by letting AI agents handle the busywork.

Features and specs

What each product offers, as listed by its team.

Hiver 5 features

Userback 14 features

Shared Inboxes
Hiver allows teams to manage shared inboxes directly within Gmail, enabling collaborative email handling without the need for external software.
Email Delegation
The platform enables users to assign emails to specific team members, streamlining the process of task delegation and ensuring accountability.
Notes and Tags
It provides functionality for adding context to emails via notes and tags, facilitating better communication and organization within the team.
Email Templates
Hiver offers customizable email templates to improve response times and maintain consistency across team communications.
Reports and Analytics
The tool provides comprehensive reporting and analytics features, helping teams monitor performance and optimize their email operations.

Possible disadvantages

Cost
Hiver is a paid service, which might be a barrier for smaller teams or organizations with limited budgets.
Gmail Dependency
The tool is heavily integrated with Gmail, which may limit its utility for organizations that use other email services.
Learning Curve
New users might experience a learning curve as they become accustomed to Hiver's features and workflow.
Performance Issues
Some users have reported occasional performance issues, such as lag or slowing down of Gmail when using Hiver.
Limited Mobile Functionality
The mobile experience of Hiver is not as robust as its desktop counterpart, potentially affecting users who need to manage emails on the go.

Screenshot Capturing
Screen Recording
Annotations
Integrations
Collaboration Tools
Clean UI
Customizable
Feedback widget
Feedback & Commenting
Free Trial
14-day free trial, no credit card required
GDPR Compliant
Browser Extensions
Branding
Surveys

Analysis

An editorial look at what each product does well and who it suits.

Hiver

Userback

Overall verdict

Hiver is considered a good option for teams looking to streamline their email management and enhance productivity without the hassle of switching between different platforms. Its direct integration with Gmail and robust set of features provide an efficient solution for teams that rely heavily on email communication.

Why this product is good

Hiver is a widely used tool that integrates directly with Gmail, helping teams manage shared inboxes, collaborate efficiently, and assign tasks seamlessly. It eliminates the need for external help desk software by providing features like email delegation, assignment, and tracking directly within Gmail. Additionally, its simple and intuitive interface requires minimal training, making it accessible for teams of all sizes.

Recommended for

Hiver is recommended for customer support teams, sales teams, and any organization that wants to manage shared email accounts with greater efficiency. It is particularly beneficial for small to midsize businesses that are already using Google Workspace and want a tool that can easily integrate into their existing workflows.

Overall verdict

Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

Web development teams looking to gather focused feedback during development.
Product teams seeking a streamlined method for collecting user insights.
Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Videos

Walkthroughs and reviews on video.

Hiver 6 videos + Add

Userback 1 video + Add

Paysage d'Hiver - Im Wald ALBUM REVIEW

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Hiver

Userback

100% 100%

0% 0%

100% 100%

0% 0%

100% 100%

Questions & Answers

As answered by people managing Hiver and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Hiver and Userback. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Hiver no reviews yet

Userback no reviews yet

9 Best Tidio Alternatives Compared
www.tidio.com · Nov 2024

Hiver is a shared inbox solution designed for businesses using Gmail for customer communication. It integrates directly within Gmail and provides basic help desk features. This software also allows teams to manage...

We have no reviews of Userback yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Hiver 5 mentions

Userback 3 mentions

Is there a better way to have a customer-facing inbox?
Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: over 3 years ago
Email for small business team
If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: over 3 years ago
alternative ticketing systems?
You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty... Source: over 3 years ago

What is Userback and how does it work?
Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one... Source: over 3 years ago
Web designers of reddit, how do you effectively do remote design reviews?
Userback is a good tool for design review & feedback. Source: about 4 years ago
Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The... Source: about 4 years ago

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When comparing Hiver and Userback, you can also consider the following products.

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