Software Alternatives, Accelerators & Startups

HeyForm VS Zoho Desk

Compare HeyForm VS Zoho Desk and see what are their differences

HeyForm logo HeyForm

Paperless data collection with better data insights

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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  • HeyForm Landing page
    Landing page //
    2023-09-06

HeyForm is a form application suite that allows you to create beautiful online forms and collect information from users, without any technical knowledge or skills.

It can be used for a survey, quiz, job application, event registration, contact form as well as many other ways. It doesn’t require any technical skills to efficiently create online forms that look and behave in a professional manner.

You can get started for free, and upgrade to premium plans anytime to embrace more useful features as you wish.

⚙️ Features of HeyForm

  • Unlimited projects
  • Unlimited forms
  • Drag & drop builder
  • 40+ field types
  • Field validations
  • Export your data
  • Share to multiple channels
  • Say bye to spam
  • File Upload
  • Prioritize your privacy
  • Your data is safe and secure
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

HeyForm

Pricing URL
-
$ Details
Platforms
-

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

HeyForm features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

HeyForm videos

Introducing the HeyForm Platform | HeyForm

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to HeyForm and Zoho Desk)
Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
Form Builder
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using HeyForm and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HeyForm and Zoho Desk

HeyForm Reviews

  1. A great alternative to Typeform.

    Been using their software at work since 2021. The redesign made the platform much easy to use. I'm using the Pro plan by the way.

    🏁 Competitors: Typeform
  2. Kathy P

    I was looking for a form service that can connect with Lark Suite(We use it for work) to receive notifications while new data submission is received, searched for a while, and found HeyForm. Very satisfied with their features and pricing, highly recommend to anyone who wants to build an online form.

    👍 Pros:    Affordable price|Easy user interface|Many features
  3. Better option compared to its competitors.

    I recently switched from Typeform to HeyForm mainly because I can use the platform's free tier without any restrictions. I've been using it at work and to facilitate the local events in my community. I haven't come across any cons yet.

    🏁 Competitors: Typeform

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, HeyForm seems to be a lot more popular than Zoho Desk. While we know about 28 links to HeyForm, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HeyForm mentions (28)

  • free-for.dev
    HeyForm.net - Drag and drop online form builder. Free tier lets you create unlimited forms and collect unlimited submissions. Comes with pre-built templates, anti-spam, and 100MB file storage. - Source: dev.to / over 1 year ago
  • Buy me a coffee alternative for content creators!
    Try heyform.net if you're a content creator looking to collect feedback and donations. HeyForm allows content creators to convert their followers into supporters. You can create a simple payment form that followers can use to send you feedback and buy you a coffee (donate). Note: there's a 5% platform commission rate. Source: over 1 year ago
  • During July, the HeyForm product team added several new features to the application, as well as making some changes to our home page and inner pages. Check out our new features and provide us with your feedback.
    One of our new feature is HeyForm Logic, it lets you build a form that responds to people's answers. Respondents can skip irrelevant questions and don't have to see questions unrelated to them. Check out our new feature "HeyForm Logic" and please provide us with your feedback: https://heyform.net/. Source: almost 2 years ago
  • Our new online form builder, HeyForm. Need your valuable opinions.
    We would like you guys to go through the look and feel of the UI and design of the website. Your valuable feedback is very important for us. It will help us to improve to grow more. Try for free: https://heyform.net/. Source: almost 2 years ago
  • Please Give Feedback For Our HeyForm Version 2022.5.2
    The HeyForm team has added several new features in version 2022.5.2 within a shorter time frame. Check our release notes here https://vue.mx/eleaseote and check out HeyForm version 2022.5.2 and please give us feedback here: https://heyform.net. Source: about 2 years ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing HeyForm and Zoho Desk, you can also consider the following products

Jotform - Free Online Form Builder & Form Creator

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Immutable.js - Immutable persistent data collections for Javascript which increase efficiency and simplicity. - immutable-js/immutable-js

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Stock Card (Beta) - Invest in great companies without time consuming research

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!