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HelpStack VS Malcolm App

Compare HelpStack VS Malcolm App and see what are their differences

HelpStack

Open Source mobile help framework to support iOS and Android app users.

Rating
0 reviews
Alternatives Is it good?
Malcolm App

Customer self-service made easy

Rating
0 reviews
Pricing
Paid Free trial $50 / Monthly (Micro)
Alternatives Is it good?
meetergo
GDPR-compliant meeting scheduling hosted in Germany. Booking pages, built-in video calls, lead routing, CRM and payments in one tool, with all data stored in Frankfurt and a data processing agreement (DPA/AVV) included. sponsored

Which is more popular?

Customer Support popularity
47% vs 53%
alternatives listed
9 vs 22

Base details

Website, pricing, platforms and company facts side by side.

HelpStack
Malcolm App
Website helpstack.io malcolm.app
Pricing —
Paid Free trial $50 / Monthly (Micro) Official pricing
Platforms —
Web
Company — Startup from the United Kingdom · 10 - 19 employees · 2020
Listed in
Customer Support Communication Group Chat & Notifications CRM +1
Customer Service Customer Support Customer Engagement Self Service Support +1

About HelpStack and Malcolm App

In their own words, as submitted to SaaSHub.

HelpStack
Malcolm App

No description of HelpStack yet.

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our...

Read more about Malcolm App

Features and specs

What each product offers, as listed by its team.

HelpStack 0 features
Malcolm App 7 features

No features have been listed yet.

  • FAQs / Articles / Knowledgebase
  • Workflows (digital forms)
  • Integrations & Webhooks
  • Hosted Hub (portal)
  • Payments
  • Embeds, Widgets, Overlays & Plugins
  • Comprehensive Control Panel & Dashboard

Videos

Walkthroughs and reviews on video.

HelpStack 2 videos + Add
Malcolm App 1 video + Add

HelpStack - iOS Demo

More videos

  • - HelpStack - Android Demo

Introducing Malcolm!

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
HelpStack
Malcolm App
47% 47%
Customer Support
53% 53%
100% 100%
CRM
0% 0%
0% 0%
Customer Service
100% 100%
100% 100%
Communication
0% 0%

Questions & Answers

As answered by people managing HelpStack and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe the primary audience of your product?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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Alternatives to HelpStack and Malcolm App

When comparing HelpStack and Malcolm App, you can also consider the following products.

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