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HelpScout VS Desk.com

Compare HelpScout VS Desk.com and see what are their differences


Help Scout is a simple, straightforward way to provide excellent support

Customer Support Software by Desk.com. Improve your support and deliver awesome customer service. Get one Full-Time Agent seat for Free and try it now!
HelpScout Landing Page
HelpScout Landing Page
Desk.com Landing Page
Desk.com Landing Page
HelpScout details
Categories
Help Desk Customer Support Customer Service
Website helpscout.com  
Pricing URL Official HelpScout Pricing  
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date-
Desk.com details
Categories
Help Desk Customer Support Customer Service
Website desk.com  
Pricing URL Official Desk.com Pricing  
Details $-
Platforms
-
Release Date-

HelpScout Pricing
HelpScout Pricing Screenshot

Desk.com Pricing
Desk.com Pricing Screenshot
Category Popularity beta
0-100% (relative to HelpScout and Desk.com)
79
79%
21%
21
78
78%
22%
22
70
70%
30%
30
100
100%
0%
0

Reviews
These are some of the external sources and on-site user reviews we've used to compare HelpScout and Desk.com

HelpScout Reviews

Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Help Scout offers your customers a support experience that feels like personal email. No clunky ticket portal or username and password to remember. In addition, its robust reporting connects your support to your product roadmap. It also helps you easily measure your customers’ satisfaction with easy-to-use Happiness Ratings.

Desk.com Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
App users can turn to Freshdesk community for advice, tips, and ideas on how to optimize customer service using the software

What are some alternatives?

When comparing HelpScout and Desk.com, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Kayako - Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Zoho Desk - Industry's first context-aware Helpdesk Software