Software Alternatives, Accelerators & Startups

Hellep.io VS Crisp Chat

Compare Hellep.io VS Crisp Chat and see what are their differences

Hellep.io logo Hellep.io

Self-host solution for Knowledge Base, Ticket System & Smart Assistant AI. Hellep.io is all in one community support software, build on top of Flarum.

Crisp Chat logo Crisp Chat

Multi-channel customer support software
  • Hellep.io Site
    Site //
    2024-12-10
  • Hellep.io Knowledge Base
    Knowledge Base //
    2024-12-10
  • Hellep.io Agent Tickets overview
    Agent Tickets overview //
    2024-12-10
  • Hellep.io Ticket Detail
    Ticket Detail //
    2024-12-10
  • Hellep.io Smart Assistant
    Smart Assistant //
    2024-12-10

Self host your support platform with Hellep. Stay in control of your own support and turn your Flarum community into a powerful support hub with integrated knowledge base, ticket system, and AI-powered assistance. Built for communities and companies that care about their users!

  • Create, organize, and share documentation with a powerful, searchable knowledge base that grows with your community.
  • Streamline support with an integrated ticket system that helps track, prioritize, and resolve customer issues efficiently.
  • Our own assistant that actually tries to help your customer. It answers and gives suggestions based on your knowledge base content. The more content, the better the A.I. will reply

Hellep is built on top of Flarum, open source community software.

  • Crisp Chat Landing page
    Landing page //
    2023-03-07

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

Hellep.io

Website
hellep.io
$ Details
paid $19.99 / Monthly
Platforms
Flarum PHP TypeScript
Release Date
2020 May
Startup details
Country
Netherlands
Employees
1 - 9

Crisp Chat

Website
crisp.chat
$ Details
freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress
Release Date
-

Hellep.io features and specs

  • All in one solution
    From public forum posts, to private tickets
  • Self-Hosted solution
    You own your data
  • Unlimited Articles
    Write as many Knowledge Base articles as you need
  • Unlimited Support Agents
    Add team members, colleagues and support agents to reply to tickets
  • Smart Assistant A.I.
    Trained on your Knowledge Base, Smart Assistant helps with replying to tickets
  • Built on Flarum
    Hellep is built on top of Flarum, open-source community software

Crisp Chat features and specs

  • User-Friendly Interface
    Crisp Chat offers an intuitive and easy-to-navigate interface, making it accessible for users without needing extensive technical knowledge.
  • Multi-Channel Support
    The platform supports various communication channels including email, live chat, and social media, helping businesses manage all customer interactions from a single platform.
  • Real-Time Notifications
    Crisp offers real-time notifications for incoming messages, ensuring that responses are timely, which can enhance customer satisfaction.
  • Customizable Chatbox
    Businesses can customize the chatbox to match their brandโ€™s theme, which helps in maintaining brand consistency.
  • Integrated CRM Features
    Crisp includes built-in CRM functionalities, allowing businesses to track and manage customer interactions efficiently.
  • Analytics and Reporting
    The platform provides detailed analytics and reporting features, which help businesses track performance metrics and improve customer service strategies.

Possible disadvantages of Crisp Chat

  • Limited Free Plan
    The free version of Crisp Chat has limited features and is suitable mainly for small businesses or personal use. Advanced features require a paid subscription.
  • Third-Party Integrations
    While Crisp Chat supports many integrations, some users find that it lacks direct integrations with specific niche tools, requiring additional steps to connect.
  • Learning Curve for Advanced Features
    While the basic features are user-friendly, there can be a learning curve for more advanced functionalities, which might require time to master.
  • Message Limitation
    In some plans, there are limitations on the number of messages that can be sent per month, which might not be ideal for businesses with high communication needs.
  • Mobile App Limitations
    The mobile app version of Crisp Chat can be less robust compared to the desktop version, potentially impacting the user experience on mobile devices.

Category Popularity

0-100% (relative to Hellep.io and Crisp Chat)
Customer Support
4 4%
96% 96
Self Hosting
100 100%
0% 0
Live Chat
0 0%
100% 100
Help Desk And Ticketing
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hellep.io and Crisp Chat

Hellep.io Reviews

We have no reviews of Hellep.io yet.
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Crisp Chat Reviews

  1. Guybrush
    ยท Working at TPOP ยท
    Fantastic service

    We've moved from Helpscout to Crisp and we're delighted. Their team is very nice.

    ๐Ÿ Competitors: Intercom, HelpScout, Zendesk
    ๐Ÿ‘ Pros:    Price|Great customer support|Best customer service|A lot of options

10 Best ManyChat Alternatives for Bot Building in 2024
Crisp is another chatbot software and a great free alternative to ManyChat. The platform allows you to score potential customers, route conversations to appropriate teams, and tailor messaging based on visitor choices using an intuitive chatbot editor. A code-free chatbot builder seamlessly sends information to Crisp CRM or your preferred CRM.
Source: sendpulse.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crispโ€™s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platformโ€™s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.
Source: www.tidio.com
"Pay 880$ per month" - Intercom
Are you saying about CRISP CRM plan. As per their features they offer much more in automated campaign and lead management. We were planning to go with that.

Social recommendations and mentions

Based on our record, Crisp Chat seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hellep.io mentions (0)

We have not tracked any mentions of Hellep.io yet. Tracking of Hellep.io recommendations started around Dec 2024.

Crisp Chat mentions (12)

  • DevLog 20250820: Towards Unified Chat Gateway
    Importantly, in practice, most production "Chat" windows on websites were not fully automated. They were a blend of machine + human, where the chatbot handled basic queries and human agents stood by to take over for complex requests. This ensured customer satisfaction while keeping automation lightweight. A notable example, widely used today, is Crisp. I mention it here only because I consider it a competitor to... - Source: dev.to / about 1 month ago
  • Show HN: Progressor โ€“ coach that breaks down big goals into actionable steps
    It seems to be using https://crisp.chat/en/. - Source: Hacker News / 3 months ago
  • Weekly Indie Log #2
    Crisp - For users to reach out to me if thereโ€™s any problem via live chat. - Source: dev.to / 6 months ago
  • The Tech Stack of a Cloud Computing Startup
    Of course there are a bunch more tools that we use, some great, some not. Two notable ones are Crisp for customer support and AWS SES for sending out emails (we send out quite a lot of transactional emails!). - Source: dev.to / 6 months ago
  • 5 Essential Tools Every Bootstrapped SaaS Startup Needs to Succeed
    For SaaS startups seeking an integrated approach to customer support and knowledge base management, Crisp offers a comprehensive platform designed to enhance user engagement and streamline support processes. - Source: dev.to / 8 months ago
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What are some alternatives?

When comparing Hellep.io and Crisp Chat, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!