Software Alternatives, Accelerators & Startups

LiveAgent VS ProWritingAid

Compare LiveAgent VS ProWritingAid and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ProWritingAid logo ProWritingAid

For the smarter writer. A grammar checker, style editor, and writing mentor in one package.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • ProWritingAid Landing page
    Landing page //
    2023-06-23

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

ProWritingAid features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

ProWritingAid videos

ProWritingAid Review

More videos:

  • Review - ProWritingAid Premium Review 2020: Is ProWritingAid Worth It
  • Review - Grammarly vs ProWritingAid Review: What's the Best Editing Software?

Category Popularity

0-100% (relative to LiveAgent and ProWritingAid)
Customer Support
100 100%
0% 0
Writing Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Grammar Checker
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and ProWritingAid.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and ProWritingAid. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and ProWritingAid

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

ProWritingAid Reviews

  1. Readable, Quick and Easy to Use

    I've tried other proofreading programs and found them to be very limited. ProWritingAid is the only program I know of that has a built-in grammar checker. Also, the free version has a lot of features that paid versions don't have, so I highly recommend it. This program is great for students who want to improve their writing skills. It's especially helpful for those who write in other languages, because the grammar checker can help you spot errors in your translations.

    🏁 Competitors: lingux
    πŸ‘ Pros:    Easy to use|Easy to setup
    πŸ‘Ž Cons:    Complicated configuration
  2. A great product to help you improve your English

    This software is great for all of my writing projects and I love that I can use it for business and personal. I recommend it for all of my clients who need proofreading and editing help.Β I use this software for all of my writing projects, whether I am proofing my own work or that of my clients. I can use this software to easily check my grammar, spelling, and consistency, and provide feedback. This software helps me to become a better writer!

    🏁 Competitors: Grammarly, lingux
    πŸ‘ Pros:    Easy to use|Professional|Word add-on
    πŸ‘Ž Cons:    Complicated interface|Some dashboards are hard to use

Best AI Proofreader for Non-Native English Speakers: Grammarly, QuillBot, Engram, ProWritingAid, Ginger, Trinka [Updated 2023]
Score: 4/10. The free version of ProWritingAid failed to resolve basic grammar and punctuation issues and advanced structure issues. The resulting sentences are not much of an improvement from the original ones and require further proofreading. None of them would have been produced by a native speaker.
Source: blog.engram.us
10 Best Plagiarism Checkers Software of 2023
βœ“ It’ll help you learn about your writing. Knowing your own quirks, habits, and common errors helps you become a better writer. That’s why ProWritingAid goes beyond great grammar checking.
6 Best AI Grammar Checkers to Correct Mistakes in 2021
ProWritingAid Business – ProWritingAid Business is an enhanced version of regular ProWritingAid. With this tool, you can create and automate your style guide and collaborate with your teammates with ease. The subscription starts at $16 per month for 2 users and $8 for each extra user seat.
Source: victorytale.com
11 Best Scrivener Alternatives
Compared to Scrivener, the ProWritingAid program is affordably priced, with benefits such as integrations, real-time style and grammar checking, 25 reports, and access to the desktop app. You can also analyze any length of document.
17 Plagiarism-Checking Alternatives to Turnitin
When suggesting how to improve your writing, ProWritingAid offers 20 detailed reports. While live suggestions are offered, those reports allow you to study various ways of making your text more readable and engaging.

Social recommendations and mentions

Based on our record, ProWritingAid seems to be more popular. It has been mentiond 65 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

ProWritingAid mentions (65)

  • The best AI productivity tools in 2024
    ProWritingAid: ProWritingAid ProWritingAid is a comprehensive writing assistant that offers grammar and style checking, as well as tools for improving readability, consistency, and overall writing quality. It provides detailed feedback and suggestions to help users polish their writing. - Source: dev.to / 2 months ago
  • Ask HN: What side projects landed you a job?
    Back in 2019, I made an advanced MS Word add-in spellchecker that integrates the ProWritingAid API to spot all the errors in an interactive way where you just hover over a misspelled word or an incorrect expression and a popup shows at the mouse pointer's position where you can quickly correct the word with suggestions, or open a task pane on the right side of the active document for more advanced features. The... - Source: Hacker News / 5 months ago
  • How to stop repeating words while writing?
    Other resources I use -- ProWritingAid, my computer built-in Dictionary (it has its own thesaurus tab) and getting a second pair of eyes. Finding a trusted beta helps so much. Source: 10 months ago
  • Author Resources: Tools and Software
    ProWritingAid: Includes all the features of Hemingway, plus much much more. Grammar checking, word echo checking, style checking, passive voice monitoring, etc, etc. ProWritingAid is a really powerful piece of editing software. Honestly, a little too much for some folks, imho. If you do end up picking this one, I'd recommend choosing a few editing features to use- using too many would cut into your author voice,... Source: 11 months ago
  • What program do you use to world build and write your book?
    -->ProWritingAid ($399 lifetime, often has 20%-50% sales, $120/year subscription, has free tier). Source: 11 months ago
View more

What are some alternatives?

When comparing LiveAgent and ProWritingAid, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Grammarly - Clear, effective, mistake-free writing everywhere you type.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hemingway - Hemingway App makes your writing bold and clear.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LanguageTool - Free proofreading tool for OpenOffice, LibreOffice, Firefox, and Chrome.