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Keephy is a cloud-based Customer Feedback CRM that helps businesses capture, analyse, and act on real-time insights. Using NFC taps, QR codes, API integrations, and smart digital forms, Keephy enables customers to share instant feedback at any touchpoint — in stores, hotels, restaurants, clinics, and more.
The platform visualises data through real-time dashboards that track CSAT, NPS, and operational performance across multiple branches. Managers can identify service gaps, recognise staff achievements, and boost customer satisfaction before issues turn into negative reviews.
Keephy also includes built-in customer loyalty tools such as vouchers, discounts, and repeat tracking; staff tipping and scheduling; and automated Google review promotion. Businesses can print QR feedback cards, promote their apps or social pages, and manage multi-location operations from one secure dashboard.
Fully GDPR-compliant and scalable for both SMEs and enterprise chains, Keephy turns raw customer feedback into measurable business growth empowering hospitality, retail, healthcare, and service brands to deliver 5-star experiences consistently.
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Keephy's answer:
International Restaurant Bradford – One of the UK’s most popular and long-established restaurants, using Keephy to capture real-time customer feedback and enhance guest experiences across its venues.
Multi-branch salon and hospitality partners across the UK currently using Keephy for customer satisfaction and staff performance tracking.
Keephy's answer:
Keephy is the first all-in-one Customer Feedback CRM built for real-time insights using NFC, QR, API, and smart forms — no apps required. Unlike typical survey tools, Keephy turns instant customer feedback into measurable growth through live CSAT/NPS dashboards, loyalty tools, staff performance tracking, and operational insights across every branch. It’s built to serve businesses that want results, not just responses.
Keephy's answer:
Keephy combines instant feedback collection, customer loyalty, and staff recognition in one platform features that usually require multiple tools. It’s faster to deploy, fully GDPR-ready, and tailored for multi-location operations such as restaurants, hotels, and healthcare providers. Businesses can see insights the same day, recognise top staff, and increase Google reviews without complex setup or integrations.
Keephy's answer:
Keephy is designed for business owners, operations teams, and managers who need to track customer experience and performance in real time. Our main users include restaurants, takeaways, hotels, hospitals, salons, retail chains, and service-based businesses with multiple outlets or departments.
Keephy's answer:
Keephy was created to solve a common problem faced by multi-location businesses not knowing what customers truly feel until it’s too late. Founded in the UK, Keephy started with NFC-based feedback for restaurants and evolved into a full-scale Customer Feedback CRM. The mission is simple: stop guessing what customers think Keephy shows you in real time and helps you grow.
Keephy's answer:
Keephy is built with React, Node.js, and MongoDB, using secure REST APIs for integrations. It’s hosted on AWS Cloud for scalability and performance, with built-in encryption and GDPR compliance. Mobile-friendly dashboards ensure seamless access across desktop, tablet, and smartphone.
Helps my company solve many issues. We collect information from clients and employees. We conduct surveys and collect data. Very useful software. Helps form a common opinion, conduct analysis and analytics.
One of our customers said: Our small mining operation needed to go from paper based process to digital forms. At first, Google forms allowed us to use this Web-based platform that lets individuals and businesses of all sizes build customizable forms to conduct surveys and generate real-time response charts.
We saw that a small sample of our field workers quickly adopted the new way of working.
Step 1: accomplished.
Now unto step 2.
How do we deploy this unto our whole team? We needed email notifications, offline response collection when without wifi on the field. Our CIO and his director of operations needed deep data and trends analysis as well. Our inspectors, when doing their audits, needed to capture approx. 25 high definition pictures, some audio notes and a video which wasn't really possible with google forms.
So, we can 100% credit the use of google forms to our transition towards a paperless process, but as we navigated saashub.com a little more, we were able to discover a world of alternatives. We strongly suggest to start using google forms before undergoing a big implementation plan towards such enterprise level inspection tools like nspek or even cheaper solutions like prontoforms.
I am not sure if we would start with google's solution first if we would to do this digital transformation all over, but it did allow us to discover it's limits pretty quickly.
At some point, we needed custom fields and functions, and none of us was able to code, so the nSpek training that comes with the application definitely sets it's self apart, giving us full autonomy.
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