Software Alternatives, Accelerators & Startups

Google App Engine VS Zendesk

Compare Google App Engine VS Zendesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Google App Engine logo Google App Engine

A powerful platform to build web and mobile apps that scale automatically.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Google App Engine Landing page
    Landing page //
    2023-10-17
  • Zendesk Landing page
    Landing page //
    2024-05-06

Google App Engine features and specs

  • Auto-scaling
    Google App Engine automatically scales your application based on the traffic it receives, ensuring that your application can handle varying workloads without manual intervention.
  • Managed environment
    App Engine provides a fully managed environment, covering infrastructure management tasks like server provisioning, patching, monitoring, and managing app versions.
  • Integrated services
    Seamlessly integrates with other Google Cloud services such as Datastore, Cloud SQL, Pub/Sub, and more, offering a comprehensive ecosystem for building and deploying applications.
  • Multiple languages support
    Supports multiple programming languages including Java, Python, PHP, Node.js, Go, Ruby, and .NET, giving developers flexibility in choosing their preferred language.
  • Security
    Offers robust security features including Identity and Access Management (IAM), Cloud Identity, and automated security updates, which help protect your applications from vulnerabilities.
  • Developer productivity
    App Engine allows rapid development and deployment, letting developers focus on writing code without worrying about infrastructure management, thus boosting productivity.
  • Versioning
    Supports versioning of applications, allowing multiple versions of the application to be hosted simultaneously, which helps in A/B testing and rollback capabilities.

Possible disadvantages of Google App Engine

  • Cost
    While you pay for what you use, costs can escalate quickly with high traffic or resource-intensive applications. Detailed cost prediction can be challenging.
  • Vendor lock-in
    Relying heavily on Google App Engine's proprietary services and APIs can make it difficult to migrate applications to other platforms, leading to vendor lock-in.
  • Limited control
    Being a fully managed service, App Engine provides limited control over the underlying infrastructure which might be a limitation for certain advanced use cases.
  • Environment constraints
    Certain restrictions and limitations are imposed on the runtime environment, such as request timeout limits and specific resource quotas, which can affect application performance.
  • Complex debugging
    Debugging issues in a highly abstracted managed environment can be more complex and difficult compared to traditional server-hosted applications.
  • Cold start latency
    Serverless environments like App Engine can suffer from cold start latency, where the initial request triggers a delay as the environment spins up resources.
  • Configuration complexity
    Despite its benefits, configuring and optimizing App Engine for specific scenarios can be more complex than expected, requiring a steep learning curve.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Google App Engine

Overall verdict

  • Google App Engine is generally considered a good choice for developers looking for a serverless platform to deploy their applications quickly without managing underlying infrastructure. Its ease of use, scalability, and integration with Google's ecosystem make it a strong option, especially for projects expecting to scale significantly or require integration with other Google Cloud services.

Why this product is good

  • Google App Engine is a fully managed serverless platform that allows developers to build scalable web applications and mobile backends. It abstracts away infrastructure management, handles scaling automatically, and offers integration with other Google Cloud services, providing a high degree of flexibility and efficiency. Its key strengths include support for multiple programming languages, built-in security features, and seamless connectivity to Google's machine learning and data analytics tools.

Recommended for

    Google App Engine is recommended for developers building web applications who prefer a Platform as a Service (PaaS) model, startups who need a solution that can grow with them without worrying about scaling issues, teams wanting to leverage Google's robust data and analytics offerings, and businesses that require a global reach with reliable performance.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Google App Engine videos

Get to know Google App Engine

More videos:

  • Review - Developing apps that scale automatically with Google App Engine

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Google App Engine and Zendesk)
Cloud Computing
100 100%
0% 0
Customer Support
0 0%
100% 100
Cloud Hosting
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Google App Engine and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Google App Engine and Zendesk

Google App Engine Reviews

Top 5 Alternatives to Heroku
Google App Engine is fast, easy, but not that very cheap. The pricing is reasonable, and it comes with a free tier, which is great for small projects that are right for beginner developers who want to quickly set up their apps. It can also auto scale, create new instances as needed and automatically handle high availability. App Engine gets a positive rating for performance...
AppScale - The Google App Engine Alternative
AppScale is open source Google App Engine and allows you to run your GAE applications on any infrastructure, anywhere that makes sense for your business. AppScale eliminates lock-in and makes your GAE application portable. This way you can choose which public or private cloud platform is the best fit for your business requirements. Because we are literally the GAE...

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Google App Engine should be more popular than Zendesk. It has been mentiond 31 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Google App Engine mentions (31)

  • Guide to modern app-hosting without servers on Google Cloud
    If Google App Engine (GAE) is the "OG" serverless platform, Cloud Run (GCR) is its logical successor, crafted for today's modern app-hosting needs. GAE was the 1st generation of Google serverless platforms. It has since been joined, about a decade later, by 2nd generation services, GCR and Cloud Functions (GCF). GCF is somewhat out-of-scope for this post so I'll cover that another time. - Source: dev.to / 5 months ago
  • Security in the Cloud: Your Role in the Shared Responsibility Model
    As Windsales Inc. expands, it adopts a PaaS model to offload server and runtime management, allowing its developers and engineers to focus on code development and deployment. By partnering with providers like Heroku and Google App Engine, Windsales Inc. Accesses a fully managed runtime environment. This choice relieves Windsales Inc. Of managing servers, OS updates, or runtime environment behavior. Instead,... - Source: dev.to / 7 months ago
  • Hosting apps in the cloud with Google App Engine in 2024
    Google App Engine (GAE) is their original serverless solution and first cloud product, launching in 2008 (video), giving rise to Serverless 1.0 and the cloud computing platform-as-a-service (PaaS) service level. It didn't do function-hosting nor was the concept of containers mainstream yet. GAE was specifically for (web) app-hosting (but also supported mobile backends as well). - Source: dev.to / 8 months ago
  • Fixing A Broken Deployment to Google App Engine
    In 2014, I took a web development on Udacity that was taught by Steve Huffman of Reddit fame. He taught authentication, salting passwords, the difference between GET and POST requests, basic html and css, caching techniques. It was a fantastic introduction to web dev. To pass the course, students deployed simple python servers to Google App Engine. When I started to look for work, I opted to use code from that... - Source: dev.to / 11 months ago
  • Next.js Deployment: Vercel's Charm vs. GCP's Muscle
    GCP offers a comprehensive suite of cloud services, including Compute Engine, App Engine, and Cloud Run. This translates to unparalleled control over your infrastructure and deployment configurations. Designed for large-scale applications, GCP effortlessly scales to accommodate significant traffic growth. Additionally, for projects heavily reliant on Google services like BigQuery, Cloud Storage, or AI/ML tools,... - Source: dev.to / 11 months ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Google App Engine and Zendesk, you can also consider the following products

Salesforce Platform - Salesforce Platform is a comprehensive PaaS solution that paves the way for the developers to test, build, and mitigate the issues in the cloud application before the final deployment.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Heroku - Agile deployment platform for Ruby, Node.js, Clojure, Java, Python, and Scala. Setup takes only minutes and deploys are instant through git. Leave tedious server maintenance to Heroku and focus on your code.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Dokku - Docker powered mini-Heroku in around 100 lines of Bash

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!