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Glympse VS Zendesk

Compare Glympse VS Zendesk and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
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Glympse logo Glympse

Glympse is the easy way to safely share your location in realtime. No sign-up needed.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Glympse Landing page
    Landing page //
    2023-07-31
  • Zendesk Landing page
    Landing page //
    2024-05-06

Glympse features and specs

  • Real-time Location Sharing
    Glympse provides real-time location sharing, which allows users to share their live location with friends, family, or colleagues for a specified period. This is particularly useful for coordinating meetups or ensuring safety.
  • Ease of Use
    The application features a user-friendly interface that makes it simple to send and receive location data. Users do not need a Glympse account to view shared locations, making it accessible to a wide range of users.
  • Cross-platform Compatibility
    Glympse is available on multiple platforms, including iOS, Android, and web browsers, which ensures that users can share and view locations regardless of their device.
  • Privacy Controls
    Users have full control over who can see their location and for how long. Locations are only shared temporarily and automatically expire, reducing privacy concerns.
  • Integration Capabilities
    Glympse can be integrated with various apps and services, including social media platforms and messaging applications, enhancing its functionality and reach.

Possible disadvantages of Glympse

  • Battery Consumption
    The continuous use of GPS for real-time location tracking can lead to significant battery drain on mobile devices, which can be inconvenient for users.
  • Data Usage
    Sharing and receiving location data in real-time can consume mobile data, which might be a concern for users with limited data plans.
  • Privacy Concerns
    While Glympse offers good privacy controls, there is always a risk involved with sharing one's location, especially if the information is inadvertently shared with unintended recipients.
  • Limited Offline Functionality
    The app relies heavily on internet connectivity, limiting its functionality in areas with poor or no network coverage.
  • Feature Set
    Compared to some competitors, Glympse may have a more limited feature set, lacking advanced functionalities like geofencing or detailed location histories.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Glympse

Overall verdict

  • Glympse is generally considered a good tool for anyone needing to share their location temporarily. It is well-received for its user-friendly interface and effective functionality in real-time location sharing.

Why this product is good

  • Glympse is a location-sharing application known for its ease of use and real-time tracking capabilities. It allows users to share their whereabouts with friends, family, or colleagues temporarily, which enhances security and convenience. The platform is valued for its privacy controls, as location sharing can be time-limited and does not require creating an account for viewing.

Recommended for

  • Individuals who need to share their location with friends or family as a safety precaution.
  • Professionals coordinating meet-ups or logistics who benefit from real-time tracking.
  • Parents or guardians wanting to keep track of their children’s whereabouts for security reasons.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Glympse videos

+ Add

App Review: Glympse

More videos:

  • Review - Glympse - App Review - Share your location

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Glympse and Zendesk)

Glympse

Zendesk

Mobile OS
100 100%
Mobile OS
0% 0
Customer Support
0 0%
Customer Support
100% 100
Mobile Apps
100 100%
Mobile Apps
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Glympse and Zendesk

Glympse Reviews

We have no reviews of Glympse yet.
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Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Glympse. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Glympse mentions (1)

  • The earth is flat, Birds aren't real and SrGrafo can't like things
    Aah yes a Glympse of popularity. I know what you’re up to. Source: almost 4 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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What are some alternatives?

When comparing Glympse and Zendesk, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TextUs - TextUs is the leading businesses texting platform for professionals.

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