Software Alternatives & Startups

GitLab VS UserVoice

Compare GitLab VS UserVoice and see what are their differences

GitLab

Create, review and deploy code together with GitLab open source git repo management software | GitLab

Rating
5.0 · 1 review
UserVoice

UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Rating
0 reviews
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, GitLab seems to be a lot more popular than UserVoice. While we know about 145 links to GitLab, we've tracked only 8 mentions of UserVoice.

social mentions
145 vs 8
Code Collaboration popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

GitLab
UserVoice
Website about.gitlab.com uservoice.com
Pricing —
Company Startup from the United States · 1,000 - 1,999 employees · 2014 Startup from the United States
Listed in

Features and specs

What each product offers, as listed by its team.

GitLab 5 features
UserVoice 6 features
  • Integrated DevOps Platform
    GitLab provides a single application for the entire DevOps lifecycle, which simplifies the workflow and reduces the need for multiple tools.
  • CI/CD Capabilities
    It offers powerful Continuous Integration and Continuous Deployment (CI/CD) features, enabling automated testing and deployment.
  • Self-Hosted and SaaS Options
    GitLab can be hosted on your own servers or used as a cloud-hosted service, providing flexibility depending on your needs.
  • Strong Security Features
    GitLab includes various security features such as code quality analysis, vulnerability management, and compliance management.
  • Robust Community and Support
    There is a large community and extensive documentation available, along with professional support options.

Possible disadvantages

  • Complexity for New Users
    The extensive features and functionalities can be overwhelming for newcomers, requiring a steep learning curve.
  • Resource Intensive
    Self-hosting a GitLab instance requires substantial server resources, which can be costly.
  • Price
    While there is a free tier, the advanced features are part of the paid plans, which can be expensive for small teams or startups.
  • User Interface
    Some users find the interface less intuitive and harder to navigate compared to other platforms like GitHub.
  • Performance Issues
    Large repositories or high usage can sometimes lead to performance issues, especially on self-hosted instances.
  • User Feedback Gathering
    UserVoice allows businesses to collect feedback directly from users, helping to prioritize product improvements based on actual user needs.
  • Customization
    The platform is highly customizable, which allows organizations to tailor it to their specific needs and branding requirements.
  • Integration with Other Tools
    UserVoice integrates with other popular tools like Slack, Jira, and Salesforce, making it easier to consolidate feedback and manage workflows.
  • Analytics and Reporting
    Robust analytics and reporting tools provide actionable insights into user feedback trends and sentiment.
  • User Engagement
    Features like voting and commenting encourage user participation and create a sense of community.
  • Scalability
    The platform can scale to accommodate organizations of various sizes, from startups to large enterprises.

Possible disadvantages

  • Pricing
    UserVoice can be expensive for small businesses or startups, making it less accessible for organizations with limited budgets.
  • Learning Curve
    There can be a steep learning curve for new users, which might require additional training and onboarding.
  • Limited Customization at Lower Tiers
    While the platform is customizable, lower-tier plans offer limited customization options compared to higher-tier plans.
  • Complexity
    Advanced features and integrations can add complexity, which may require dedicated staff for proper management.
  • Response Time
    Some users have reported slower response times from customer support, which can be frustrating during critical issues.
  • Feature Clutter
    The abundance of features can sometimes feel overwhelming, making navigation and usage less intuitive for some users.

Analysis

An editorial look at what each product does well and who it suits.

GitLab
UserVoice

Overall verdict

  • Yes, GitLab is generally considered a good platform, especially for teams looking for an integrated set of tools for software development and DevOps. Its features and flexibility make it a strong choice for many organizations.

Why this product is good

  • GitLab is a popular DevOps platform that provides a comprehensive suite of tools for software development, including version control, issue tracking, continuous integration/continuous deployment (CI/CD), and more. It is valued for its open-source model, strong security features, user-friendly interface, and a wide range of integrations. GitLab's all-in-one approach allows teams to manage their entire DevOps lifecycle from a single application, which can help improve collaboration and efficiency.

Recommended for

    GitLab is well-suited for developers, DevOps engineers, project managers, and teams that require robust CI/CD capabilities, strong security features, and an open-source platform that can be self-hosted or used as a cloud service. It is particularly beneficial for organizations looking for a comprehensive solution to streamline their development workflows.

Overall verdict

  • UserVoice is a good solution for businesses looking to systematically incorporate customer feedback into their product development process. It is particularly beneficial for organizations seeking to improve customer engagement and make data-driven decisions.

Why this product is good

  • UserVoice is a popular platform for gathering and managing customer feedback. It provides tools for users to submit, vote, and discuss ideas, which can help companies prioritize product development based on customer demand. The platform is praised for its ease of use, integration capabilities with other tools, and its robust reporting features, which allow businesses to track feedback trends and measure customer satisfaction effectively.

Recommended for

    UserVoice is recommended for medium to large-sized businesses, product managers, customer experience teams, and any organization looking to foster a more interactive relationship with their customer base to drive product improvements. It suits industries where customer feedback is a critical component of growth and innovation, such as technology, software development, and digital services.

Videos

Walkthroughs and reviews on video.

GitLab 2 videos + Add
UserVoice 3 videos + Add

Introduction to GitLab Workflow

More videos

  • - GitLab Review App Working Session

UserVoice Review

More videos

  • - How to Use Customer Feedback on Your Product by UserVoice CEO
  • - UserVoice

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
GitLab
UserVoice
100% 100%
0% 0%
0% 0%
100% 100%
100% 100%
Git
0% 0%
0% 0%
100% 100%

User comments

Share your experience with using GitLab and UserVoice. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

GitLab 5.0 · 1 review
UserVoice no reviews yet

View more

  • 10 Best Canny Alternatives and Competitors in 2025
    clickup.com · Oct 2024

    UserVoice is a Canny.io alternative that dives deeper into customer feedback. While Canny offers feedback based on upvoting, UserVoice goes further by collecting feedback from multiple avenues including email,...

  • 17 Best Canny Alternatives in 2024
    supahub.com · Feb 2024

    UserVoice is a customer feedback management tool that helps you collect, organize and prioritize all of your feedback in one place. UserVoice is the most complete and most popular tool for collecting feedback from...

  • 30+ Customer Feedback Tools comparison
    clearflask.com · Nov 2021

    For optimal user experience, your customer should not sense they are leaving your website and using another platform for feedback. The look and feel of the feedback platform must be customizable to match your design....

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

GitLab 145 mentions
UserVoice 8 mentions

View more

  • YARWL (Yet Another Remarkable Wishlist)
    I have sent them some user stories, complete with storyboard images. I am not a beta participant though. I suggested that it would be helpful if they rolled out something like UserVoice's Feedback Manager, so there is transparency to... Source: almost 4 years ago
  • Ask HN: Could you please share which SaaS you are using for your SaaS?
    - Collecting customer's feature requests: This is a tough one, I am using https://uservoice.com/ but I don't like it that much. I am searching for a self-hosted alternative to https://canny.io/. - Source: Hacker News / over 4 years ago
  • "Help us to improve your reMarkable experience"
    I think that RM should consider a solution such as UserVoice which will let the user community vote on what critical bug fixes or new features we feel are most important. Not only can a user upvote a feature request or critical fix, but... Source: over 4 years ago

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Alternatives to GitLab and UserVoice

When comparing GitLab and UserVoice, you can also consider the following products.

  • GitHub

    Originally founded as a project to simplify sharing code, GitHub has grown into an application used by over a million people to store over two million code repositories, making GitHub the largest code host in the world.

    Compare GitHub to GitLab or UserVoice:

  • Canny.io

    Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

    Compare Canny.io to GitLab or UserVoice:

  • BitBucket

    Bitbucket is a free code hosting site for Mercurial and Git. Manage your development with a hosted wiki, issue tracker and source code.

    Compare BitBucket to GitLab or UserVoice:

  • Freshdesk

    Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

    Compare Freshdesk to GitLab or UserVoice:

  • Jira

    The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

    Compare Jira to GitLab or UserVoice:

  • Intercom

    Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

    Compare Intercom to GitLab or UserVoice: