Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Yahoo Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Yahoo mentions (418)

• SURF THE WEB LIKE IT'S 1999!

  The power off button on the monitor does not work. If I type "http://yahoo.com/" in the address bar, it does not work as expected. Clicking on the Netscape Navigator logo works, but if I type the same address, "www3.netscape.com" manually into the address bar, it does not work. The URL in the address bar isn't updated. - Source: Hacker News / 5 months ago

• Periodic lag

  However...I'm not seeing any packet loss from pings or traceroutes either to my router or to the outside (8.8.8.8, yahoo.com, etc). I've tried increasing the packet size to 1024, no difference. Zero packet loss, and zero problems. Source: 6 months ago

• Is u//Yahoo-CustomerCare actually Yahoo-Customer care?

  No, they are not. This account is real, though: https://twitter.com/YahooCare and there are links in there to a paid support option (apparently genuine through yahoo.com) and free support suggestions. Source: 6 months ago

• Suddenly can't send emails with Yahoo but can receive them just fine. TB 115.5.0 and immediately previous version.

  20-year-old Yahoo account. I get the error message "Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.mail.yahoo.com was lost in the middle of the transaction. Try again." First time it happened I closed TB and relaunched it, at which time it decided to update. Tried sending message again with same error. Tried switching port to 587 with same... Source: 7 months ago

• [WTS] Columbian 5 Pesos Gold for melt, 10 oz Engelhard

  Shipping USPS priority is $8. USA Only PPFF/Ven/Zelle Payment addresses all use JJR329 at yahoo.com. Source: 7 months ago