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Freshdesk VS DuckDuckGo

Compare Freshdesk VS DuckDuckGo and see what are their differences

SysAid
SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI featured
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  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DuckDuckGo logo DuckDuckGo

The Internet privacy company that empowers you to seamlessly take control of your personal information online, without any tradeoffs.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • DuckDuckGo Landing page
    Landing page //
    2023-07-27

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

DuckDuckGo features and specs

  • Privacy
    DuckDuckGo does not track user searches or store personal information, providing a higher level of privacy compared to other search engines.
  • No Filter Bubble
    The search engine doesn't tailor results based on user profiles, offering more diverse and unbiased search results.
  • Ad-Free Interface
    Although DuckDuckGo serves ads, they are non-intrusive and based on search keywords rather than personal data, resulting in a less cluttered interface.
  • Instant Answers
    Features like Instant Answers provide quick information at the top of search results, saving users time.
  • HTTPS Default
    DuckDuckGo defaults to HTTPS for more secure web browsing, ensuring that user activity is encrypted.

Possible disadvantages of DuckDuckGo

  • Search Result Relevance
    DuckDuckGo's search algorithm may not be as refined as Google's, resulting in less relevant search results for some queries.
  • Limited Ecosystem
    DuckDuckGo lacks a comprehensive ecosystem of services (like Gmail, Google Drive, etc.), which can be less convenient for users integrated into other platforms.
  • Fewer Features
    Compared to Google, DuckDuckGo has fewer advanced search features such as image search filters and comprehensive local search.
  • Market Share and Integration
    With a smaller market share, DuckDuckGo may not be as well integrated with various web services, affecting user experience.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of DuckDuckGo

Overall verdict

  • Overall, DuckDuckGo is considered a good search engine option, particularly for those who value privacy and security in their online activities. It provides a reliable alternative to other major search engines while maintaining user privacy.

Why this product is good

  • DuckDuckGo is well-regarded for its focus on privacy and user data protection. Unlike many other search engines, it does not track search history or create user profiles, which has made it popular among users who prioritize privacy. Furthermore, it offers a clean and straightforward interface with fast search results and fewer ads.

Recommended for

  • Individuals concerned about online privacy
  • Users looking to minimize targeted ads and tracking
  • Anyone seeking an alternative to more mainstream search engines

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

DuckDuckGo videos

+ Add

Google vs DuckDuckGo | Search engine manipulation, censorship and why you should switch

More videos:

  • Review - Presearch Privacy Review #8 - DuckDuckGo
  • Review - How private browser 'DuckDuckGo' may be giving your data to Google

Category Popularity

0-100% (relative to Freshdesk and DuckDuckGo)

Freshdesk

DuckDuckGo

Customer Support
100 100%
Customer Support
0% 0
Search Engine
0 0%
Search Engine
100% 100
Help Desk
100 100%
Help Desk
0% 0
Web Search
0 0%
Web Search
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and DuckDuckGo

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

DuckDuckGo Reviews

  1. Guest
    Google chrome, firefox, edge, ie, opera, are now tracking you.

    ddg is my favorite search engine and it has great restutes. It has a built in video player too! The only problem is that i have to use google in a blue moon to get the results it need. Duckside! Brave! Lunix!

The best private search engines for secure browsing
Why should you use a private search engine?The best private search engines1. Startpage2. DuckDuckGoHow is DuckDuckGo different from a VPN?Get NordVPNLearn more3. Qwant4. Searx5. SearchEncrypt6. Gibiru“faster than the NSA Search Engines since it does not install all sorts of personalization and tracking cookies on your system.”7. Ecosia8. Swisscows9. Mojeek10. MetaGer11....
Source: nordvpn.com
Best DuckDuckGo Alternative: Private Search Engines in 2024
In addition to not tracking users, the best DuckDuckGo alternatives have rare standout features or benefits. One of DuckDuckGo’s unique features is “bangs” — short commands you can type into the DuckDuckGo search bar if you plan to visit a particular web page. Our list includes private search engines that come with similarly useful features.
Source: www.cloudwards.net
10 Best FREE Anti Tracking Software In 2023 [TOP SELECTIVE]
DuckDuckGo is a reputable name in the market of the private web browser, as this tool allows users to easily access the internet and ensure that they do not get traced. DuckDuckGo ensures that your data remains safe and out of reach, and the best thing about the tool is the incognito mode. The incognito mode does not create any cookies, making the mode completely private.
Source: www.softwaretestinghelp.com
The Difference Between Search Engines
There are a whole lot of similarities among Google and Bing. Bing is completely different as a result of the highly advertised praise methods. It has many features identical to Google and that's the primary distinction between Bing and DuckDuckGo. The later has fewer features and it believes in the privacy of its users. As a result of that in contrast to Bing, it does now...
Source: www.buttoncommander.com
I Ditched Google for DuckDuckGo. Here's Why You Should Too
A quick office survey revealed similar search banality: recent Googles included "capitalist," "toxoplasmosis," and "hyde park police." For the most part, what we’re looking for online is simple: definitions, companies, names, and places. Where DuckDuckGo has struggled is when I look for something incredibly specific. So, for example, search for "film Leonardo Dicaprio goats...
Source: www.wired.com

Social recommendations and mentions

Based on our record, DuckDuckGo seems to be a lot more popular than Freshdesk. While we know about 1791 links to DuckDuckGo, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

DuckDuckGo mentions (1791)

  • Worldwide power grid with glass insulated HVDC cables
    Plain window glass material, sufficiently stressed, is ridiculously tough. Try a web search for Prince Rupert drop vs bullet https://duckduckgo.com/?q=prince+rupert+drops+vs+bullet&t=lm&ia=videos&iax=videos The article author did not say how a cable could be wrapped in pre-stressed. - Source: Hacker News / 7 days ago
  • We Are No Longer a Serious Country – Paul Krugman
    I certainly voted that way. I'd rather the old Dem guard retire, but until they do, anyone is better than a known bad guy. And just a bit of history, sometimes voters would rather elect a dead man than a live one. Look into former Governor Mel Carnahan who was elected to Missouri senate, three weeks after he died in a plane crash. Also, Democrat Anthony "Tony" DeLuca died Oct. 9, 2022 a month before winning his... - Source: Hacker News / 15 days ago
  • Dotnet Run App.cs
    > hypothetical cold start times Long standing complaint about .NET / .NET Core 2017 Github issue: https://github.com/dotnet/core/issues/1060 Regular people complaining, asking, and writing about it for years: https://duckduckgo.com/?t=ffab&q=cold+start+NET.&ia=web Right up to this thread, today. Why are you denying that this exists? - Source: Hacker News / 22 days ago
  • Don't watermark your legal PDFs with purple dragons in suits
    The coked-up AI cartoon dragon attorney. His website, which also features the purple dragon and a bunch of busted links in the footer, says that the firm "integrates AI to lower the cost of legal services." Hopefully this lawyer is making sure this AI isn't making up the cases it's citing, which is a continuing problem: https://duckduckgo.com/?q=ai+make+up+legal+cases. - Source: Hacker News / about 2 months ago
  • Virginia passes law to enforce maximum vehicle speeds for repeat speeders
    That is not a definitive result. Repairing older cars to meet minimum standards is possible. They also could introduce things gradually and grandfather older vehicles into the previous lack of standards, which is what NY did. You can read about the 85th percentile principle here: https://duckduckgo.com/?q=85th+percentile+speed https://scholar.google.com/scholar?q=85th+percentile+speed I actually cannot check the... - Source: Hacker News / about 2 months ago
View more

What are some alternatives?

When comparing Freshdesk and DuckDuckGo, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google - Google Search, also referred to as Google Web Search or simply Google, is a web search engine developed by Google. It is the most used search engine on the World Wide Web

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Brave Search - Private search that puts you first, not big tech

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Searx - Open source metasearch engine

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