Freshdesk VS WordPress.com

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

WordPress.com Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

WordPress.com mentions (1013)

• Code Injection Options for Blogging Platforms

  Reigning as the undisputed emperor of the Content Management System (CMS) domain, WordPress boasts unparalleled code injection prowess. - Source: dev.to / 2 months ago

• Lessons Learned Too Late: Reflecting on University Regrets

  You may use Wix, Webflow, WordPress, etc, to build your website and that's totally valid because they allow you to put it together much faster. And if you don't know what style to go for, they offer different templates that you can use. I'd suggest you build it from scratch using libraries like Bootstrap because it is much cheaper and also allows you to explore different technologies. The sky is the limit when it... - Source: dev.to / 3 months ago

• How To Build Your Personal Brand as a Developer

  Oncе you havе dеfinеd your uniquе valuе proposition, it's timе to dеmonstratе your capabilitiеs and еstablish yoursеlf as an authority in your fiеld. Onе еffеctivе way to showcasе your еxpеrtisе is by crеating a portfolio wеbsitе. This wеbsitе should showcasе your bеst projеcts, highlighting your tеchnical skills and problеm-solving abilitiеs. Includе casе studiеs that dеmonstratе thе challеngеs you facеd and how... - Source: dev.to / 5 months ago

• How do I make money out of writing?

  Create a website and post (publish) your writings there, https://wordpress.com springs to mind. Source: 5 months ago

• My wordpress.com site doesn't belong to an account and has no CONFIG file???

  Looks like you are definitely hosting with wordpress.com (I just wanted to confirm that), so your only avenue for support is wordpress.com /support. No-one here can help - wordpress.com is a proprietary hosting platform - it is different to normal Wordpress. Source: 5 months ago