Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, WebRTC should be more popular than Freshdesk. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
So before we dive into the implementation, I would like to share a few things about this project(my personal exp.). During this project I studying a ton about webRTC. I started studying webRTC from scratch, like what is webRTC? How is the connection formed? How the data transfer takes place. - Source: dev.to / 10 days ago
WebRTC it is: https://webrtc.org/ Yes only the network layer encryption. No file encryption as it will cost client browsers a lot in case of encrypting and then decrypting that at other end. I have written more about it here: https://dikshantraj2001.medium.com/nat-stun-turn-and-ice-466dabbc2fdb Currently, I am using the public STUN servers only. If the IPs are not reachable, it would show an error and won't work... - Source: Hacker News / 16 days ago
You might also consider assessing complementary or alternative technologies; WebSocket and HTTP aren’t the only options when it comes to real-time communication, after all. WebRTC is similar to WebSocket, with the key difference being that it’s used to implement peer-to-peer connections without relying on a server. That can be especially helpful for video calls, allowing participants to communicate directly... - Source: dev.to / 3 months ago
We use WebRTC to gain access to a user’s camera and microphone using the getUserMedia method. Typically, I would gain access to both of these from the same call. However, our experience requires the camera to flip from facing the environment to facing the user and I noticed that the small period of time the flip occurred (and microphone wasn’t available) contributed to a bit of audio lagging in the final recorded... - Source: dev.to / 6 months ago
Low latency streaming (<500ms): The Video SDK's infrastructure is built with WebbRTC, which helps to deliver secure and ultra-low latency video streams to all audiences at different bandwidths. - Source: dev.to / 9 months ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
WebEx - Cisco WebEx Web Conferencing, Online Meetings, Desktop Sharing, Video Conferencing
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
ClickMeeting - Collaborate with partners and clients using ClickMeeting professional web conferencing software. Try it now, FREE!