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Freshdesk VS Visual Studio IntelliCode

Compare Freshdesk VS Visual Studio IntelliCode and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Visual Studio IntelliCode logo Visual Studio IntelliCode

Visual Studio IntelliCode is an experimental set of AI-assisted development capabilities for next-generation developer productivity.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Visual Studio IntelliCode Landing page
    Landing page //
    2023-02-23

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Visual Studio IntelliCode features and specs

  • Intelligent Code Recommendations
    IntelliCode uses machine learning models trained on open-source GitHub projects to provide contextual code recommendations, helping developers write better code faster.
  • Custom Models for Teams
    Teams can train their own models based on their codebase, enhancing the relevance of IntelliCode's suggestions and ensuring they conform to the team's coding standards and practices.
  • Improved Code Quality
    By suggesting best practices and common code patterns, IntelliCode aids in maintaining high code quality and consistency across projects.
  • Supports Multiple Languages
    IntelliCode supports a wide range of programming languages, including Python, Java, JavaScript, and more, making it versatile for different types of projects.
  • Code Completion and Refactoring Assistance
    It provides intelligent code completions and helps with code refactoring tasks, making the development process more efficient and less error-prone.

Possible disadvantages of Visual Studio IntelliCode

  • Limited Training Data
    The effectiveness of IntelliCode's suggestions depends on the quality and breadth of the training data. For very unique or proprietary codebases, the recommendations may not be as relevant.
  • Dependency on Visual Studio
    IntelliCode is integrated with Visual Studio, so developers using other IDEs might not be able to benefit from its features unless they switch to Visual Studio.
  • Resource Intensive
    Running IntelliCode, especially with custom models, can be resource-intensive, potentially impacting the performance of the development environment.
  • Privacy Concerns
    Using custom models might raise privacy concerns as code from the team’s repository could be used to train the AI, potentially exposing sensitive information.
  • Learning Curve
    There might be a slight learning curve for new users to understand and effectively use the recommendations provided by IntelliCode.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Visual Studio IntelliCode

Overall verdict

  • Yes, Visual Studio IntelliCode is generally considered a valuable tool for developers. Its AI-driven suggestions help streamline the coding process, reduce repetitive tasks, and improve code quality. It is praised for its ability to learn from both individual code patterns and open-source projects, providing users with a comprehensive and personalized coding assistant.

Why this product is good

  • Visual Studio IntelliCode leverages AI to enhance the developer experience by providing intelligent suggestions for code completion, style, and refactoring. It is designed to save time and increase productivity by understanding the context of your code, offering more relevant suggestions compared to traditional autocomplete features. Additionally, IntelliCode supports a variety of programming languages and frameworks, making it versatile for different development needs.

Recommended for

    Visual Studio IntelliCode is recommended for developers who are looking to increase their coding efficiency and accuracy. It is particularly beneficial for those working in collaborative environments, as it aids in maintaining consistent code quality across teams. Developers using Visual Studio or Visual Studio Code will find IntelliCode easy to integrate into their existing workflow.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Visual Studio IntelliCode videos

+ Add

Visual Studio IntelliCode

More videos:

  • Review - Visual Studio IntelliCode -- AI meets IntelliSense!

Category Popularity

0-100% (relative to Freshdesk and Visual Studio IntelliCode)

Freshdesk

Visual Studio IntelliCode

Customer Support
100 100%
Customer Support
0% 0
AI
0 0%
AI
100% 100
Help Desk
100 100%
Help Desk
0% 0
Developer Tools
0 0%
Developer Tools
100% 100

User comments

Share your experience with using Freshdesk and Visual Studio IntelliCode. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Visual Studio IntelliCode

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Visual Studio IntelliCode Reviews

Top 10 Vercel v0 Open Source Alternatives | Medium
While not entirely open-source, Microsoft’s IntelliCode deserves a mention on this list due to its powerful AI-assisted coding capabilities and integration with popular development tools. IntelliCode uses machine learning to provide intelligent code completions and suggestions.
Source: medium.com
10 Best Github Copilot Alternatives in 2024
Some of the best free GitHub Copilot alternatives are Kite, Codeium, and IntelliCode. These tools offer AI-powered code completions without costing you anything. They help you write code faster and are great options if you’re looking for a Copilot alternative free of charge.
Source: www.geeksforgeeks.org
6 GitHub Copilot Alternatives You Should Know
Visual Studio IntelliCode is an extension for Visual Studio and Visual Studio Code that provides AI-assisted code completions and recommendations. IntelliCode is based on the previous generation of machine learning techniques, so it provides a more basic level of code completion compared to other tools. One of its key features is the ability to learn patterns from the...
Source: swimm.io
Top 10 GitHub Copilot Alternatives
A Microsoft tool exclusively accessible through Visual Studio, IntelliCode is an experimental AI coding assistance trained on a sample of GitHub projects. Your completion list is prioritized by IntelliCode so that the items you’re most likely to utilize are at the front.
Source: hashdork.com
Top 9 GitHub Copilot alternatives to try in 2022 (free and paid)
IntelliCode is an experimental AI coding assistant trained on a subset of GitHub projects, a Microsoft product available for Visual Studio only. One of the more attractive features of IntelliCode is team completion. Team completion may prove beneficial for organizations with a Microsoft-based architecture and developers accustomed to Visual Studio in an age of remote...
Source: www.tabnine.com

Social recommendations and mentions

Visual Studio IntelliCode might be a bit more popular than Freshdesk. We know about 12 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Visual Studio IntelliCode mentions (12)

  • Cloudlflare builds OAuth with Claude and publishes all the prompts
    I use https://visualstudio.microsoft.com/services/intellicode/ for my IDE which learns on your codebase, so it does end up saving me a ton of time after its learned my patterns and starts suggesting entire classes hooked up to the correct properties in my EF models. It lets me still have my own style preferences with the benefit of AI code generation. Bridged the barrier I had with code coming from... - Source: Hacker News / 13 days ago
  • 🎈5 AI Coding Tools That Will Change the Way You Develop Forever🎇(You Won't Believe #3!)
    IntelliCode is Microsoft’s own AI-powered code completion tool, and it integrates seamlessly with Visual Studio and Visual Studio Code. With IntelliCode, developers get context-aware suggestions based on a vast number of GitHub repositories, allowing them to write more efficient and error-free code. - Source: dev.to / 5 months ago
  • Beware the Mid-Career Crisis for Programmers: The Four Major Causes
    Visual Studio IntelliCode is an intelligent code editor that offers efficient and personalized code completion suggestions based on context and your coding habits, making coding smoother. - Source: dev.to / about 1 year ago
  • 6 AI tool that you should use as a developer
    IntelliCode is a machine learning-powered intelligent code assistant that significantly boosts developer productivity. IntelliCode suggests context-aware code completions by analyzing millions of lines of code from various open-source projects, making coding faster and more efficient. Its advanced algorithms recognize coding patterns and make intelligent suggestions, saving developers time and reducing errors.... - Source: dev.to / almost 2 years ago
  • Rider: Refact vs CoPilot
    OP is referring to IntelliCode. It's a step beyond IntelliSense, but I agree with other posts here: you should be really sure you're not leaking business code this way or implement code from sources you didn't approve yourself. Source: about 2 years ago
View more

What are some alternatives?

When comparing Freshdesk and Visual Studio IntelliCode, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GitHub Copilot - Your AI pair programmer. With GitHub Copilot, get suggestions for whole lines or entire functions right inside your editor.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Tabnine - TabNine is the all-language autocompleter. We use deep learning to help you write code faster.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Codeium - Free AI-powered code completion for *everyone*, *everywhere*

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