Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Vetster Reviews

1. Mark Yeramian

   | Admin at BDG | over 3 years ago
   Wonderful Experience

   I was noticing abnormal behaviour from my dog that persisted for several days. I decided I needed to speak to a Veterinary professional right away and came across Vetster's platform. The booking process was quick and easy and the Vet was super helpful. Avoiding a drive to the Vet and waiting in a crowded waiting room was extremely convenient, especially during Covid. I highly recommend Vetster to any pet parents.

   🏁 Competitors: Petriage

   👍 Pros:    Convenience|Fast support|Affordable

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Vetster mentions (6)

• Obtaining flea preventive without a vet

  Have you looked into something like Vetster? Use a flea collar when you get the pup, do the Vetster appointment to get the script for the flea and tick med, order the med, have it delivered. Not sure what your postal service conditions will be, but if they have general delivery, you could pick it up there, if that would be faster than your actual address. Source: about 2 years ago

• I need urgent advisory please

  If for whatever reason you absolutely 100% cannot take the cat to see a veterinarian in person - which is 100% the only thing likely to help you find the actual answer - you might get lucky and find that a telemedicine consult with a very skilled veterinarian can at least help you narrow this down to the likeliest causes and maybe get you motivated to pack up and get into a veterinarian’s office. For example,... Source: about 2 years ago

• Portland needs more 24 hr vet hospitals

  OP in case you’re curious, we used this service https://vetster.com/. Source: over 2 years ago

• What’s going on with my cat? She’s otherwise really healthy but this was a first.

  I second the advice where people are saying contact a vet. There's things online like https://vetster.com that offer 24/7 assistance and it might be a good economical way to get preliminary advice before spending money at a vet. Source: almost 3 years ago

• URGENT Eye Issues...

  I see! That channel also has some other leopard gecko rehabilitation videos, hopefully they help! :D if you just need a vet consultation, you can maybe chat with one on something like vetster.com or chewy.com (connect with a vet). They can't examine the gecko in person, but at least they'll have knowledgeable answers and better than nothing :( I did a quick search and found this link:... Source: almost 3 years ago