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Freshdesk VS UserEcho

Compare Freshdesk VS UserEcho and see what are their differences


Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho
Freshdesk Landing Page
Freshdesk Landing Page
UserEcho Landing Page
UserEcho Landing Page

Freshdesk details

Categories
Customer Support Help Desk Ticketing System Customer Service Online Ticketing Help Desk And Ticketing
Website freshdesk.com  
Pricing URL Official Freshdesk Pricing  
Details $-
Platforms
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Release Date-

UserEcho details

Categories
Help Desk Customer Support Customer Service
Website userecho.com  
Pricing URL-
Details $-
Platforms
-
Release Date-

Freshdesk Pricing
Freshdesk Pricing Screenshot

Freshdesk videos

Freshdesk Mint Demo: Understanding the basics of the helpdesk

More videos:

  • - Freshdesk Mint Overview
  • - Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

UserEcho videos

No UserEcho videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity beta

0-100% (relative to Freshdesk and UserEcho)
85
85%
15%
15
82
82%
18%
18
90
90%
10%
10
70
70%
30%
30

Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and UserEcho

Freshdesk Reviews

Best helpdesk software of 2020: for ticketing and support
Best helpdesk software - at a glance(Image credit: Image Credit: Zendesk)1. Zendesk SupportIntegrates with other Zendesk softwareFree trial offerOffers predefined ticket responsesGets expensive, especially at higher tiers(Image credit: Freshdesk)2. FreshdeskIntegrates multiple channelsTeam huddle for complicated casesFree tier3. Zoho DeskDesk FreeDesk Standard$12/mthDesk...
7 Salesforce Alternatives You Need To Check Out Now
A widely popular and quite an extensive platform, Freshdesk houses many products under its umbrella. One of them being a CRM which goes by the name of FreshSales.
Source: sprout24.com
50 Best Project Management Tools for 2019
Pricing: Freshdesk offers four price points for various business sizes. You can sign up for Freshdesk free trial.
Freshdesk vs Zendesk โ€“ An Expert Review for You
Freshdesk is a great platform for growing companies. Startups that are beginning with very small teams are opting for Freshdesk because of the free package they are offering for the first three years.
Source: sprout24.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next on our list is FreshDesk. FreshDesk is a great option if youโ€™re primarily concerned with customer-facing needs. This app is easy to use and integrates with a host of other apps. Perhaps the best feature FreshDesk provides is gamification. Within FreshDesk your agents can see things like leaderboards, offering a fun incentive to compete with their fellow agents.
Source: www.ltvplus.com

UserEcho Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

What are some alternatives?

When comparing Freshdesk and UserEcho, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Zoho Desk - Industry's first context-aware Helpdesk Software

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Front App - multi-channel inbox service for collaborative teams

User comments

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