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UserEcho VS HelpScout

Compare UserEcho VS HelpScout and see what are their differences


Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho

Help Scout is a simple, straightforward way to provide excellent support
UserEcho Landing Page
UserEcho Landing Page
HelpScout Landing Page
HelpScout Landing Page

UserEcho details

Categories
Help Desk Customer Support Customer Service
Website userecho.com  
Pricing URL-
Details $-

HelpScout details

Categories
Help Desk Customer Support Customer Service
Website helpscout.com  
Pricing URL Official HelpScout Pricing  
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)

HelpScout Pricing
HelpScout Pricing Screenshot

UserEcho videos

UserEcho and min.us video review.avi

More videos:

  • - UserEcho editor extended with new features

HelpScout videos

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Category Popularity

0-100% (relative to UserEcho and HelpScout)
21
21%
79%
79
22
22%
78%
78
32
32%
68%
68
15
15%
85%
85

Reviews

These are some of the external sources and on-site user reviews we've used to compare UserEcho and HelpScout

UserEcho Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Your customers are telling you what new features they'd like to see and what bugs need fixed every time they send you a support ticket. Whether they directly ask for it, or just mention a problem that bug or lack of feature is causing, each support ticket should be a vote, a reminder that you should get this fixed. UserEcho helps you keep that in focus.
Source: zapier.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

What are some alternatives?

When comparing UserEcho and HelpScout, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Front App - multi-channel inbox service for collaborative teams

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Zoho Desk - Industry's first context-aware Helpdesk Software

User reviews

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