Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Trulia Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Trulia mentions (29)

• Houses near Merritt Island

  I used realtor.com. Realtor.com and trulia.com are updated from the MLS, and Zillow takes a bit longer to update. I have found though that Zillow tends to have better history of the homes. Source: 8 months ago

• Let's critique the Marquette MI housing market.

  Have you ever looked a house for sale post on realtor.com, zillow.com, trulia.com or any other real estate website and thought "I wish they had a comment section". This is your place to do just that. Post a link to the home that is for sale and comment away, see if other Redditors feel the same way. Source: 11 months ago

• Moving to Norfolk/Hampton Roads? Welcome! Please read this before posting. [2023 edition]

  There's a lot under that price. Have you looked in trulia.com? Source: about 1 year ago

• Looking for Housing accommodations. I'll be moving to Arlington, Texas in the next 2months and looking for housing accommodations (Studio or 1bd) for the next +3yrs. Looking for quiet/safe place close to Dalworthington gardens. Any help will be appreciated. TIA

  Look through trulia.com and aparmentguide.com You should keep your budget to 1150 MAX or get a roommate. Which is about 25% of your take home pay. Source: about 1 year ago

• Any popular apartment buildings to stay away from?

  Go to rent.com, trulia.com, and try to rent from a person who owns their apartment/condo vs. Renting from a management company. The owner may use rental management, but they are the ones to call the shots and ultimately make final decisions. Got lucky renting a 1-bedroom condo in Uptown from the owner who is extremely flexible and always on top of repairs/issues. Any bad experiences I had were always at rental... Source: about 1 year ago