Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

thirdweb Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

thirdweb mentions (29)

• Burn To Earn: What is The Secret Formula?

  The burn process is fully on-chain and performed by the Burn To Earn smart contract. This simple contract has been audited by Thirdweb and will be made public later on. - Source: dev.to / 3 days ago

• DC Bat Cowls with Amplify Gen 2 Fullstack Typescript

  I also added a Web3 wallet from ThirdWeb so users in the future will be able to connect their Bat Cowls to the application. Great integration and has the ability to specify wallets and restrict usage to particular blockchains. - Source: dev.to / about 1 month ago

• How to Register a Smart Contract to Mode SFS with Thirdweb

  Thirdweb is a web3 platform that provides developers with tools to build, deploy, launch, and manage their applications and games. Some of these tools include pre-built smart contracts, SDKs, and APIs. - Source: dev.to / about 2 months ago

• Dubbl3bee airdrop - Thirdweb smart contract security vulnerability mitigation

  Last year (December 2022) I released an animated hoverboard “Hovver Industries Preview” airdrop for my avatar holders. This airdrop was built using a thirdweb.com smart contract (ERC1155) which contains the open-source library in question. Source: 6 months ago

• Fund the Bitcone Audit

  Our friends from thirdweb.com trust this firm. Source: 12 months ago