Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Sucuri Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Sucuri mentions (17)

• how to fix my sites have been blockd because of mal ware

  You should always backup your website(s). If you are not running backups, you most likely aren't maintaining efficient security measures on your website as well. The only suggestion I have is contacting Sucuri and pay to clean your website up and stick with their WAF plan. Source: about 1 year ago

• Malware - how to find the offending files

  I know you found what you're looking for but.. I would recommend doing a third party malware scan with someone like sucuri.net. If there is a backdoor somewhere then it'll just get hacked again and there's a potential that credit card processors can take action if they think the company is a liability. Source: over 1 year ago

• Is There Any Way to Force Starlink to Refresh a Webpage Instead of Using Cached Data?

  The .19 address comes back as sucuri.net - if that's your web host it makes sense. Source: over 1 year ago

• Is Your WordPress Website Secured? Few Ways to Make It Bulletproof

  Sucuri - A company known for its WordPress security plugin and website firewall. They are the best in terms of website security. Unlike the others, Sucuri also offers a malware removal service. Source: over 1 year ago

• Google Analytics of my WordPress website shows strange links

  Yeah, I used Wordfence to clean up my website and it help remove most of the infected files but it's unable to detect this file. This file keeps showing up in https://sucuri.net/ website malware checkup. Source: over 1 year ago