With Status.io, it’s easy to maintain a public status page for your app or web service. Status pages are fully customizable to match your brand. Use Status.io to track incidents, schedule planned maintenances, and broadcast notifications to keep everyone in the loop during downtime.
Hundreds of companies are using Status.io to be more transparent with their customers. By tracking incidents and sending status notifications, everyone is updated with any changes, decreasing support requests and increasing trust in your brand or product.
Status.io uses highly available infrastructure to ensure that your status page is online and healthy even when your system is not. Check out our public status page to see the performance and uptime history of our service at https://status.status.io.
Sign up for free at https://status.io
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Status.io should be more popular than Freshdesk. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I strongly recommend a status page for your msp … there are many to choose from … we use https://status.io. Source: 11 months ago
Yup and the things they don't "invent", like the status page from status.io, it's poorly implemented. It took so long to get this basic page up with a complete garbage process. Source: about 1 year ago
Also weird given that Twitter is using 3rd-party service which apparently doesn’t even automatically log and post know downtime issues; service being: https://status.io/ (Assuming this is more of a the site’s not down unless the CTO says it is services.). - Source: Hacker News / about 1 year ago
Only if status.io had some type of automation that could tie into another product like ConnectWise Automate.... Source: about 1 year ago
Put it on our private https://status.io/ page. Source: over 1 year ago
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