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Website | freshdesk.com |
Pricing URL | Official Freshdesk Pricing |
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Website | statuspage.com |
Pricing URL | Official StatusPage.io Pricing |
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than StatusPage.io. We know about 12 links to it since March 2021 and only 10 links to StatusPage.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 4 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 4 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 11 months ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: over 1 year ago
That would indicate that they would not even use the automated checks from statuspage.com. Source: about 1 year ago
Shows service health, incident updates under categories like statuspage.io does? Source: about 2 years ago
That still means the back-up method requires AWS services to be up. AWS is blessed with an interesting problem: using AWS is widespread enough that it would be hard for them to guarantee a third-party hosting their status page did not depend on them in some way. For 99.999% of companies, buying a SaaS like statuspage.io is sufficient to make sure your downtime doesn't take down your status page provider. - Source: dev.to / over 2 years ago
I signed up for reports from statuspage.io which tends to spam me with network updates, but I like to see that that they are really working on it from hour to hour so I'm happy to get the spam. It's just ironic that I posted this and got the API issues email within minutes. Source: over 2 years ago
We setup a statuspage.io account a year back or so and push some aggregated metrics to indicate current service/system status. Best part is we can post updates to any outage / issue and it gets mailed to anyone who subscribed. Source: over 2 years ago
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