Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

RunCloud Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

RunCloud mentions (11)

• Cloudways Asking Me for My Passport to Sign Up; Avoid Them?

  It's a server management service, they use AWS (or your host of choice) under the hood. I personally use something similar called Runcloud which I haven't had any problems with. It's a halfway house between a managed platform and your own VPS. Means you don't have to worry about security, vhosts, ssl certificates, restricting access etc... With real person support if you need it, and a tidy interface to monitor... Source: over 1 year ago

• free-for.dev

  Runcloud.io - Server management focusing mainly on PHP projects. Free for up to 1 server. - Source: dev.to / over 1 year ago

• Hosting panel for WordPress

  Maybe something more extensive than what you need, but RunCloud checks all of your boxes: runcloud.io. Source: almost 2 years ago

• Alternatives to Runcloud.io

  So after a good number of years on runcloud.io, (basic and Pro plans yes, I run multiple accounts) I am looking to see if there are alternatives to it, that may offer more features/same pricing or better pricing. Source: about 2 years ago

• Ask HN: What should I use instead of Heroku?

  For PHP https://platform.sh has got a lot of traction, but it's notc cheap especially for small apps. If you hadn't wanted the Docker-based backing I would suggest trying one of the services that automates setting up your VMs at AWS, DigitalOcean, Linode etc like https://forge.laravel.com/, https://runcloud.io/, https://serverpilot.io/, https://www.cloudways.com/ etc. - Source: Hacker News / about 2 years ago