Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than PlushCare. We know about 12 links to it since March 2021 and only 9 links to PlushCare. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Can you use an independent provider? Something like https://plushcare.com/? Source: 12 months ago
PlushCare appointments were up by 70% in 2020. Source: about 1 year ago
Before you get COVID, both of you should discuss with your doctor if you would be a good candidate for Paxlovid or any other COVID therapeutic med should you become ill. Be sure to ask if there are any daily Rx meds you should hold on during treatment. Also make a plan for how you will get a script after hours or over a weekend. Good options may be https://hidrb.com, https://doctorondemand.com,... Source: over 1 year ago
There’s an online practice called Plushcare. The company I work for offers it as a benefit and I’ve used it for urgent virtual care visits. They’ve been really good. But they also offer primary care. I have no idea how that works when you need to get labs and in-person exams done - which is why I chose to stick with my regular PCP. But thought I’d mention it. They are super easy to book with and really good about... Source: almost 2 years ago
Anyone had luck using an online prescription service to get an MAOI prescription? I'm talking about one of the platforms set up specifically for quick prescription-writing -- lemondaidhealth.com (bad example in this particular context, as it looks like they have a set list of ADs / related drugs they'll prescribe, and MAOIs aren't on it, but you get the idea), pushhealth.com, plushcare.com, etc. -- as opposed to a... Source: over 2 years ago
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