Freshdesk VS Doctor On Demand

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Doctor On Demand Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Doctor On Demand mentions (12)

• In Need of a Quality Therapy (that accepts Blue Cross)

  Psychologist: Try Dr. On Demand app: https://doctorondemand.com/ This will give you access to a much wider breadth of psychologists outside of the Sac/CA area, and you can simply just pick a different person each time without having to go through the hassle of driving/etc. Source: 10 months ago

• Where can I get an antibody blood titer test done?

  For online dr appointments I’ve used https://doctorondemand.com several times with great results. $79. Source: 12 months ago

• I was just fired. I really need few kind words right now.

  Psychiatrist - You can refuse the treatment options they offer and ask for alternatives, or suggest your own. You should tell this psych, if you decide to keep them, that the side effects from the meds are too strong and you do not like them. Then ask to go back to your old treatment plan and be firm about it. If they go so far as to refuse to see you walk away, that is not a good physician. Source, I work in... Source: about 1 year ago

• Alternatives to OneMedical?

  Your insurance might still cover it https://doctorondemand.com I had good experience with them and it’s super quick. Source: about 1 year ago

• Needing a mental health diagnosis asap

  Doctor On Demand App is a telehealth provider that accepts Tricare and they treat anything from a cold to seeing a mental health professional. My experience with them so far has been amazing. They are quick, you can schedule an appointment or do a “walk in”, and you can do it anywhere. Hope this helps. Good luck! Source: over 1 year ago