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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than OpenChakra. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Do you know of any open source drag and drop builders? I would love to be able to create my own components and drag and drop to combine them. If you know of any that are React specific, that would be great, but any builder would be helpful. One example that I know of is https://openchakra.app/ for React apps that are using Chakra UI. - Source: Hacker News / over 1 year ago
The original idea and inspiration for the Crayons Playground came from the full-featured visual editor and code generator for React using Chakra UI called openchakra. All the underlying architecture, code organization and design & communication patterns are borrowed from openchakra. The only difference is Crayons Playground doesn't make use of any JavaScript framework whereas openchakra is completely built using... - Source: dev.to / about 2 years ago
In a nutshell, I wanted to easily add in all the components / design system from Material UI or Ant Design into the drag and drop interface, so I can play around with them, in a way similar to https://openchakra.app/. Source: over 2 years ago
I started doing some mock-ups in my brain. Then I recreated some of them on Figma and then decided to start building. I started with OpenChakra (because I am using Chakra UI, more on that later). - Source: dev.to / over 2 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Chakra UI - Simple, modular and accessible UI components for your React applications.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
React Studio - Create app flows and components. Express their properties and data linkage visually.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Jszip - Create .zip files using JavaScript. Provides a simple API to place any content generated by JavaScript into a .zip file for your users.