Software Alternatives, Accelerators & Startups

Okta VS Intercom

Compare Okta VS Intercom and see what are their differences

Okta logo Okta

Enterprise-grade identity management for all your apps, users & devices

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Okta Landing page
    Landing page //
    2023-05-11
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Okta videos

Okta | What Does Okta Do?

More videos:

  • Review - Okta | What Is Okta?
  • Review - Okta User Experience

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Okta and Intercom)
Identity And Access Management
Customer Support
0 0%
100% 100
Identity Provider
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Okta and Intercom

Okta Reviews

Top 10 Best SAML Identity Providers List for SSO (Pros and Cons)
Okta is one of the popular cloud solutions that allow SSO vendors to easily access cloud and on site applications via any device, from anywhere at any time with the use of robust security policies. Able to directly integrate with 4000+ applications and also existing directories and identity solutions a company uses. Primarily integrates every service that offers SAML.
12 User Authentication Platforms [Auth0, Firebase Alternatives]
Okta is again a flagbearer of password-less security. However, you can ask for the strongest passwords with Okta as well.
Source: geekflare.com
Top 11 Identity & Access Management Tools
Okta is a development tool for backend user identity and a workforce management solution. It is a flexible system that aims to be a one-stop solution for all IAM needs. Currently, Okta falls short on passwordless solutions, prompting users to change their passwords often. In addition, users also report some technical issues with logins.
Source: spectralops.io
Best identity access management software 2022
Okta enables organizations to secure and manage their extended enterprise, whether on-premises or in a private, public or hybrid cloud. With more than 6,000 pre-built integrations to applications and infrastructure providers, Okta claims that its customers can securely adopt the technologies they need to fulfil their missions. Okta provides SSO (single sign-on), MFA...
Source: www.zdnet.com
10 Best Auth0 Alternatives and Similar Platforms
Okta provides a solution that meets the demands of the IT department, end-users and business leaders, with no lengthy service engagements necessary. You can use Okta to secure cloud and web-based software across the whole organization.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Intercom might be a bit more popular than Okta. We know about 6 links to it since March 2021 and only 6 links to Okta. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Okta mentions (6)

  • How to use PassportJS for authentication in NodeJS
    The majority of the codebases I've worked on over the years have always favoured using JSON web-tokens (JWT) or Authentication-as-a-Service platforms (Auth0, Okta etc) for authentication logic. These are indeed excellent choices! however, on smaller projects I find these to always seem to be overkill. Recently I started working on a chrome extension that performs social sign-in using twitter OAuth API and... - Source: dev.to / over 1 year ago
  • Millennials, what confuses you about Gen Z?
    This happened to me three days ago! A new employee had trouble logging into our intranet, which is at OurCompanyName.okta.com. He was going to okta.com. Source: over 1 year ago
  • Access Control System (ACS) Architecture
    Maybe go to okta.com , they have some cool solutions, might give you some ideas. Source: over 2 years ago
  • GameStop knows. DRS 💜
    Okta.com is being used by gamestop to power the login to the creator platform. their favicon is a dark blue circle. Source: over 2 years ago
  • Login with email is now shown as an option?
    The email field is used for domains which have set up Okta, Onelogin, or other specialized identity providers. The login page has to redirect you not just to a single okta.com/onelogin.com/etc authenticator as it does with Google/Microsoft/GitHub, but to the specific OAuth endpoint set up for the specific domain. So it needs to know what domain you're trying to authenticate against so it can redirect you to the... Source: over 2 years ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Okta and Intercom, you can also consider the following products

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OneLogin - On-demand SSO, directory integration, user provisioning and more

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft Azure Active Directory - Azure Active Directory is a comprehensive identity and access management cloud solution that provides a robust set of capabilities to manage users and groups and help secure access to applications including Microsoft online services like Office 365 …

Drift - A messaging app that helps you grow your business.