Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Nextcloud seems to be a lot more popular than Freshdesk. While we know about 283 links to Nextcloud, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
It really is hard to leave Gmail when all of your data has been conveniently stored therein. This is one of Google's retention strategies and it is indeed brilliant. That said, there's a vast number of self-hosted alternatives like Stalwart Mail (email) [1], Immich (images) [2], NextCloud (Google Docs) [3], etc. [1] https://stalwa.rt [2] https://immich.app [3] https://nextcloud.com/. - Source: Hacker News / about 2 months ago
Good open source self-hostable alternatives exist! https://nextcloud.com/ (no affiliation, just a longtime happy user) is great for file sharing and even collaborative online document editing. If you do not want to host your own instance, there are many great providers who will host one for you at a low cost. - Source: Hacker News / 2 months ago
See Configuration and syntax changes and Special packages. The latter this time includes changes around NextCloud 23 and Tor Browser prior to 12.5, both of which should be upgraded beforehand. - Source: dev.to / 4 months ago
> Cloud storage for phones: http://nextcloud.com Thanks, that sums it up for me. I used OC/NC for years but in the last three I mostly abandoned it because the desktop app (for Windows, at least) is atrocious and Android one... isn't good either. But as on-demand document download with occasional upload it's fine. - Source: Hacker News / 8 months ago
Wireguard + GUI: https://github.com/wg-easy/wg-easy Backups of mail accounts: https://www.offlineimap.org Cloud storage for phones: http://nextcloud.com Mirroring podcasts locally: https://github.com/akhilrex/podgrab My own matrix instance: https://matrix-org.github.io/dendrite/ Backups: https://restic.net Media Management: https://jellyfin.org Relay only tor help: https://www.torproject.org S3 compatible storage:... - Source: Hacker News / 8 months ago
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