Muraena is an AI-augmented B2B lead generation platform, designed to simplify the entire lead sourcing process for small teams and SDRs. Our platform uses a bit of AI magic to bring you closer to the right leads, not just more leads. Affordable, straightforward, and ready to change how you see lead sourcing.
A few things to spotlight:
๐ฏ 120M+ validated professional profiles with their contact details.
โน๏ธ Advanced company-level search features, including B2B buyers' intent, technographic insights, and company look-alike search.
๐ง๐ป Use plain English to describe your Ideal Customer Profile (ICP) or simply enter your company domain, and let our AI do the rest!
๐ท Lean and simple pricing, with a 14-day free trial, no credit card required.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
I use Muraena to find the contact information of prospective clients on top of my personal Pipedrive instance. The volume and quality of data are good. A straightforward tool that simply works.
What I like most about Muraena is its intuitive AI-driven search capabilities. Its unique features like look-alike domain searches and keyword-driven company searches make finding relevant leads much quicker than traditional tools.
Despite being a new player on the market, I felt that Muraena's team is doing the right thing - they made b2b lead generation simple. I'm glad that salespeople can get targeted leads without spending hours on advanced filter setups.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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