Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

WSUS Offline Update Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

WSUS Offline Update mentions (6)

• Windows updates on an air gapped network.

  I think he was talking about https://wsusoffline.net/ Which I used forever ago but seems like it's abandonware since 2020. Source: about 1 year ago

• Windows Update Error 0x80073712

  That being said, you can try generating a full update package with WSUSOffline and let it pull all the latest available updates, and then use that to update the problematic servers and see if you're lucky. Source: over 1 year ago

• Windows Server for Internet Cafe to Push updates offline.

  It doesn't sound like there's anybody around with sufficient knowledge to properly administer Active Directory; so you should probably avoid it. There are also any number of RMM utilities that handle Windows patch management. And there are also manual tools like WSUSOffline that could be leveraged. Source: over 1 year ago

• Rebuilt 2012r2 DC. Twice. Anyone have advice on applying patches? It hung on one, and I don't know which.

  Use WSUS Offline to bring your base install as up-to-date as possible first, and then run against WSUS or Windows Update for anything left. Source: over 2 years ago

• What would you do if asked to manually install Windows Updates on 50+ PCs?!

  Https://wsusoffline.net/ is an option if you can't make a dedicated WSUS server. Source: almost 3 years ago