Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

malmal Reviews

1. Izzy Parrish

   almost 3 years ago
   Too Laggy

   a decent amount of drawing tools available and a friendly community although the website is down too often and fails to load properly alot which can be frustrating when mid way through a drawing.

   🏁 Competitors: draw.io

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

malmal mentions (4)

• Looking for multiuser drawing board

  Although I did found out malmal.io works on the computer. Can anyone verify it works on their ipad? Im getting mine tomorrow. Source: about 1 year ago

• Those making $500/month on side projects in 2023 – Show and tell

  I made collaborative painting apps, https://hellopaint.io and https://malmal.io. In the best months I made 800€+ in ad revenue from malmal but currently it's a lot less. I think there's potential to make a lot more though, although I'd like to stop showing ads and switch to some more predictable income model. I do have a patreon but it only brings in ~100€ per month. I could promote it more though. - Source: Hacker News / over 1 year ago

• tldraw - a tiny little drawing app, just released!

  This is interesting. The idea remind me of malmal.io but the execution is a bit cleaner with less functions. This is basically a whiteboard right? Source: over 2 years ago

• Over the past 2 months, i went to drew this during my school holiday.

  Eventually now I learn alot but still had not really tried drawing in photoshop(i think its hard). But I am pretty sure the drawing output would be 10 times better as malmal.io is still currently on beta, there's no layering, smudge, smooth tools etc. So we all have to come out with creative idea to deal with the shading :D. Source: about 3 years ago