Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Magic might be a bit more popular than Freshdesk. We know about 12 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Magic (https://getmagic.com/) | Software Engineer (Full stack Javascript | 100% Remote (preferably APAC, Africa and EU regions) | Full-time | $50,000 to 60,000/year We are the Engineering Team at Magic, a Y Combinator (W15) company. We connect businesses to virtual assistants, with over $30MM raised to date. Our team is currently composed of 17 engineers in 7 countries, growing to 30 engineers worldwide in 2022.... - Source: Hacker News / 9 months ago
It was Magic, they did YC W15! They still exist; they've just pivoted a bit into virtual assistants. They mostly were for normal stuff early on, although Justin Kahn (who invested in them) used to do some weird stuff using Magic: https://justinkan.com/feed/fun-with-magic They're still around: https://getmagic.com/. - Source: Hacker News / about 1 year ago
Magic (https://getmagic.com/) | Software Engineering Manager (AI products) | 100% Remote (preferably APAC, Africa and EU regions) | Full-time We are the Engineering Team at Magic, a Y Combinator (W15) company. We connect businesses to virtual assistants, with over $30MM raised to date. Our team is currently composed of 16 engineers in 7 countries, growing to 30 engineers worldwide in 2022. Software Engineering... - Source: Hacker News / about 1 year ago
Magic (https://getmagic.com/) launched as an SMS assistant like this. It was pretty cool at the time but I recall they couldn't figure out the unit economics for personal assistants. Maybe Jarvis can! - Source: Hacker News / about 1 year ago
Magic (https://getmagic.com/) | Javascript Full Stack Engineer and Software Development Manager (AI products) | 100% Remote (preferably APAC, Africa and EU regions) | Full-time We are the Engineering Team at Magic, a Y Combinator (W15) company. We connect businesses to virtual assistants, with over $30MM raised to date. Our team is currently composed of 16 engineers in 7 countries, growing to 30 engineers... - Source: Hacker News / over 1 year ago
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