Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Last.fm Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Last.fm mentions (2621)

• The day I canceled my Spotify subscription

  I switched to https://qobuz.com, mainly for the high audio quality (it goes up to 192kHz 24bit, which is worth it for me as I have the necessary equipment to make use of this), but it also supports "Spotify quality" i.e. Mp3 quality/320 kbps, but I stayed for the experience. It does not really have an algorithm, there is one playlist "My weekly Q", which updates each week with songs that you could like. The only... - Source: Hacker News / 3 months ago

• Mr. Bungle - Nananana (lost fake song)

  Hi, anyone remember that song? I remember I downloaded it from ares and I liked it but unfortunately it wasn't by mr bungle, it was just mislabelled (like the toxic cover). If anyone has it around I would like to hear it again! On last.fm it comes up as some people listen to it from time to time. Any info you have, or the original artist, I'd appreciate it. From what I remember it sounded like a demo and just said... Source: 6 months ago

• 1970’s music makes me feel the most alive. What music does that for you?

  Try last.fm, great website for recommending music. Those one's you suggested are a bit more jazzy than I usually listen to but maybe try What's Goin' On - Marvin Gaye. Talking Book, or Songs in the Key of Life - Stevie Wonder. Couple of my favorites. Source: 6 months ago

• Outjerked by last fm

  Average last.fm comment section to be fair. Source: 6 months ago

• I Tried Apple Music and That Made Me Realize How Much Polish TIDAL is Missing

  However, I can fully enjoy my last.fm subscription with Tidal thanks to the integrated scrobbler. I could with AM too but it would be necessary to download (and buy) two different scrobblers : one for iOS and one for macOS. Then, I feel like Tidal has more interesting recommendations, especially when we talk about lesser-known artists. Tidal Rising allows for nice discoveries while AM is much more focused on music... Source: 6 months ago