Freshdesk VS Joplin

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Joplin Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Joplin mentions (350)

• My productivity app is a never-ending .txt file

  I've had great success with using Joplin for this, with Syncthing as a sync backend. Works well across OSes; I use it on Linux, macOS, Windows and Android. https://joplinapp.org/. - Source: Hacker News / 3 months ago

• My productivity app is a never-ending .txt file

  I use https://joplinapp.org because it allows for pasting images and files. Has easy sync and also mobile and desktop apps. Free and open source. - Source: Hacker News / 3 months ago

• Ask HN: What do you use for note-taking or as knowledge base?

  Joplin, an open source, extendable, Markdown-based hierarchical note-taking app: https://joplinapp.org/ It lets you choose a synchronization backend, offers applications for every major desktop and mobile OS (also has a terminal version). You can create notebooks and subnotebooks to organize your notes. You can also add tags for better search experience. I created notebooks for specific domains (work-related, home... - Source: Hacker News / 5 months ago

• Alternative for document storage/filing cabinet

  I'm not certain, but I believe that Joplin will serve your needs. Source: 6 months ago

• Ask HN: What software did you purchase that positively impacted your family life

  Joplin (free, but sponsored) in combination with a Storagebox at Hetzner. Joplin allows us to share notes, shopping lists, to do lists, etc via Webdav between our various devices (mobile phones, laptops, desktops). https://joplinapp.org and https://www.hetzner.com/de/storage/storage-box. - Source: Hacker News / 8 months ago