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Freshdesk VS Highcharts

Compare Freshdesk VS Highcharts and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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Highcharts logo Highcharts

A charting library written in pure JavaScript, offering an easy way of adding interactive charts to your web site or web application
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Highcharts Landing page
    Landing page //
    2023-03-16

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Highcharts videos

+ Add

Angular 2 & HighCharts Quick-Tip: Dynamic Data & Draggable Points (2016)

More videos:

  • Tutorial - How to define the custom colors for Highcharts?
  • Review - Data Visualization HighCharts

Category Popularity

0-100% (relative to Freshdesk and Highcharts)

Freshdesk

Highcharts

Customer Support
100 100%
Customer Support
0% 0
Charting Libraries
0 0%
Charting Libraries
100% 100
Help Desk
100 100%
Help Desk
0% 0
Data Dashboard
0 0%
Data Dashboard
100% 100

User comments

Share your experience with using Freshdesk and Highcharts. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Highcharts

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Highcharts Reviews

6 JavaScript Charting Libraries for Powerful Data Visualizations in 2023
However, you might need to pay for additional packages to get exactly what you’re looking for. The Highcharts Core package includes all the essentials (like line, bar, area, and pie charts) but Maps, Gantt, and Stock chart packages are all extra. In terms of cost, this makes Highcharts somewhat less scalable, depending on the budget available for your project.
Source: embeddable.com
15 JavaScript Libraries for Creating Beautiful Charts
Highcharts is another very popular library for building graphs. It comes loaded with many different types of cool animations that are sufficient to attract many eyeballs to your website. Just like other libraries, Highcharts comes with many pre-built graphs like spline, area, areaspline, column, bar, pie, scatter, etc. The charts are responsive and mobile-ready. Besides,...
Source: www.sitepoint.com
Best Data Visualization Tools
For companies that want to embed interactive visualizations in their online content, look no further than Datawrapper. Highcharts is another great option for embedding interactive content into your sites, though it’s not as easy for non-specialists as Datawrapper.
Source: neilpatel.com
Top 10 JavaScript Charting Libraries for Every Data Visualization Need
Highcharts is one of the most comprehensive and popular JavaScript charting libraries based on HTML5, rendering in SVG/VML. It is lightweight, supports a wide range of diverse chart types, and ensures high performance.
Source: hackernoon.com
The Best Data Visualization Tools - Top 30 BI Software
Highcharts is a battle-tested SVG-based, multi-platform charting library that has been actively developed since 2009. Its JavaScript API integrates easily, and features robust documentation, advanced responsiveness and industry-leading accessibility support. You can add interactive, mobile-optimized charts to your web and mobile projects. Charts are rendered in SVG and a VML...
Source: improvado.io

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

Highcharts mentions (0)

We have not tracked any mentions of Highcharts yet. Tracking of Highcharts recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Highcharts, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

D3.js - D3.js is a JavaScript library for manipulating documents based on data. D3 helps you bring data to life using HTML, SVG, and CSS.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Chart.js - Easy, object oriented client side graphs for designers and developers.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Charts - Interactive charts for browsers and mobile devices.

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