Freshdesk VS Hemingway

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Hemingway Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Hemingway mentions (263)

• Clean your codebase with basic information theory

  I like how https://hemingwayapp.com/ approached this for text. - Source: Hacker News / 3 months ago

• Vale.sh – A Linter for Prose

  Similar reaction here. That said I'd love the idea of a locally hosted https://hemingwayapp.com/ to help with keeping things short and simple ... This linter sadly isn't it. - Source: Hacker News / 8 months ago

• 25 Best Productivity Apps: 2023 Review Guide

  No matter who you are or what you do, chances are, you're probably spending time writing every week. One of the biggest barriers to effective communication is clarity. If your writing isn't clear, concise, and impactful, many people will struggle to read and understand it. But the Hemingway App can help keep all your writing crisp and clean. Named after the writer renowned for his straightforward style, Hemingway... - Source: dev.to / 8 months ago

• 400+ Websites That I Use as a Web Designer/Freelancer - All Compiled and Categorized in One Place

  Hemingway Editor - A text editor to see how readable your copy is (One of my Favorites). Source: 10 months ago

• How to stop repeating words while writing?

  For your examples given, I use Hemingway Editor to cut down on my adverbs. Adverbs aren't bad, but I want a stronger punch with my writing and cutting down on adverbs helps (for me). It forces me to expand on the action. Passive voice is one I need to work on, personally. Cut them down, along with adverbs, I think, helps your writing a great deal. Source: 10 months ago