Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Health Sherpa Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Health Sherpa mentions (9)

• Pay down 2.75% mortgage or not

  Ok so there is a lot of math you need to do here if you really want to compare things, on top of if you are comfortable having a mortgage when in retirement. The first thing I'd recommend is going to healthcare.gov, or even healthsherpa.com to price out some plans to get an idea of where things are. Keep in mind next year FPL is increasing due to inflation. Source: about 1 year ago

• Health insurance with expensive medical needs in USA

  You might try looking up plans on healthsherpa.com. The plans listed there are ACA plans and I think their interface is a little easier to browse than healthcare.gov was last time I looked. Source: over 1 year ago

• When you 'FIRE', what do you do about health/vision/medical/etc insurance?

  ACA for health insurance - the price varies a lot based on your age, location, and whether you qualify for subsidies. healthcare.gov is the official signup but other sites like healthsherpa.com can give you an idea of the rate. Source: about 2 years ago

• Where do I go for health coverage???

  ACA plans - Affordable Care Act, also deemed Obamacare or the public marketplace. Serve a great purpose. Those earning less these will receive a credit from the federal goverment towards their healthcare called a "premium tax credit." For example, Jane really needs health coverage, but the premiums are just not affordable, since she earnes about $35,000/year. Again,, her rates are determined by gender, age, and... Source: over 2 years ago

• New job wants 20% of take home for insurance. Is this normal?

  Something else you might consider is to ask your employer if they could just give you a stipend each month for insurance and go buy it on healthsherpa.com or healthcare.gov yourself. Source: over 2 years ago