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Freshdesk VS Haskell

Compare Freshdesk VS Haskell and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Haskell logo Haskell

An advanced purely-functional programming language
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Haskell Landing page
    Landing page //
    2023-05-01

We recommend LibHunt Haskell for discovery and comparisons of trending Haskell projects.

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Haskell features and specs

  • Pure Functional Programming
    Haskell emphasizes pure functional programming, meaning functions have no side effects. This leads to code that is easier to understand, test, and maintain.
  • Strong Type System
    Haskell's type system is strong and expressive, allowing developers to catch many errors at compile time. This results in more reliable code.
  • Lazy Evaluation
    Haskell uses lazy evaluation by default, which can lead to performance improvements by avoiding unnecessary computations and enabling the creation of infinite data structures.
  • Immutability
    In Haskell, data is immutable by default. This leads to simpler reasoning about code behavior and reduces bugs related to mutable state.
  • High-Level Abstractions
    Haskell provides powerful abstractions like monads, functors, and applicative functors, which can lead to more concise and expressive code.
  • Concurrency
    Haskell has excellent support for concurrency and parallelism through its lightweight threading model and software transactional memory, making it suitable for concurrent applications.
  • Community and Libraries
    Haskell has a dedicated community and a rich set of libraries and tools, which can help accelerate development and provide solutions to common problems.

Possible disadvantages of Haskell

  • Steep Learning Curve
    Haskell has a steep learning curve, particularly for developers who are new to functional programming or coming from imperative and object-oriented backgrounds.
  • Performance Concerns
    While Haskell can be efficient, its performance can sometimes lag behind other languages like C++ or Rust for certain use cases, especially those requiring low-level optimization.
  • Limited Industry Adoption
    Haskell is not as widely adopted in industry compared to languages like Java, Python, or JavaScript, which can limit job opportunities and community size.
  • Compilation Times
    Haskell's compilation times can be long, especially for large projects, which can slow down the development process.
  • Tooling and IDE Support
    While improving, the tooling and IDE support for Haskell is not as mature as for some other popular languages, potentially affecting developer productivity.
  • Complexity of Advanced Features
    Some of Haskell's advanced features, such as monads and type-level programming, can be complex and difficult to master, which can be a barrier for new developers.
  • Library Gaps
    Although Haskell has many libraries, there might be gaps or less mature libraries for some specific use cases compared to more mainstream languages.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Haskell

Overall verdict

  • Haskell is good for certain types of projects and developers, especially those interested in functional programming and academic exploration. It may not be the best choice for every use case, particularly where performance-critical applications or system-level programming is required, due to its steep learning curve and relatively smaller community compared to more mainstream languages.

Why this product is good

  • Haskell is a purely functional programming language known for its high level of abstraction, robust type system, and lazy evaluation. These features make Haskell an excellent choice for academic research, complex algorithm design, and scenarios where concise and maintainable code is paramount. It encourages a different way of thinking about programming problems, which can lead to more elegant and robust solutions.

Recommended for

  • Developers interested in functional programming paradigms
  • Projects focused on academic research or algorithm development
  • Software requiring high-level abstractions and strong type safety
  • Enthusiasts wishing to learn a different approach to thinking about software design

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

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  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Haskell videos

+ Add

Functional Programming & Haskell - Computerphile

More videos:

  • Review - Marloe Haskell Review
  • Review - Marloe Watch Company - Haskell - Watch Review

Category Popularity

0-100% (relative to Freshdesk and Haskell)

Freshdesk

Haskell

Customer Support
100 100%
Customer Support
0% 0
Programming Language
0 0%
Programming Language
100% 100
Help Desk
100 100%
Help Desk
0% 0
OOP
0 0%
OOP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Haskell

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Haskell Reviews

We have no reviews of Haskell yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Haskell should be more popular than Freshdesk. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Haskell mentions (21)

  • Is there a programming language that will blow my mind?
    Haskell - a general-purpose functional language with many unique properties (purely functional, lazy, expressive types, STM, etc). You mentioned you dabbled in Haskell, why not try it again? (I've written about 7 things I learned from Haskell, and my book is linked at them bottom if you're interested :) ). Source: about 2 years ago
  • Where to go from here?
    Where you go is entirely up to you. According to haskell.org, Haskell jobs are a-plenty. sigh. Source: about 2 years ago
  • Haskell.org now has "Get Started" page!
    Should they be part of haskell.org or something else? Source: over 2 years ago
  • Haskell.org now has "Get Started" page!
    Haskell.org now has a big purple Get Started button that takes you to a nice short guide (haskell.org/get-started) that quickly provides all the basic info to get going with Haskell. It is aimed for beginners, to reduce choice fatigue and to give them a clear, official path to get going. Source: over 2 years ago
  • dev environment for windows
    I just jumped into the wiki "Write Yourself a Scheme in 48 hours" which looks pretty good. (although some of the text explanation is hard to understand without context).. I used cabal to set up the starter project. Sublime editor seems to work OK and I just use the git Bash shell on windows to compile the program directly on the command line. So maybe this is all good enough for now (?). It seems installing... Source: over 2 years ago
View more

What are some alternatives?

When comparing Freshdesk and Haskell, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Python - Python is a clear and powerful object-oriented programming language, comparable to Perl, Ruby, Scheme, or Java.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rust - A safe, concurrent, practical language

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

JavaScript - Lightweight, interpreted, object-oriented language with first-class functions

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