Freshdesk VS Expandi.io

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Expandi.io Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Expandi.io mentions (5)

• Retargeting Linkedin connections/visits by email

  Also.. There are a few preferred email lookup integrations expandi.io has. I no longer see them listed on site. But they have a ton of built I integrations plus api + webhooks. There chat/email support is very good you could ask. Https://help.expandi.io/en/collections/3042112-webhooks-and-integrations-api. Source: 10 months ago

• Retargeting Linkedin connections/visits by email

  If you want to target people that have not interacted with any landing page pixel or LinkedIn content, only those that connected, I would use https://expandi.io/ first to get them pixeled on a page or post/article/opt-in form. Then make custom audience on that. Otherwise I think what you got is the best way. Zapier & make & Waalaxys etc. Will all cost operations. But perhapse it is not worth targeting those not... Source: 10 months ago

• Side project hovering around $1K/month, ideas to get to $2k?

  Also cold emails / DMS to business. Try linkedIN marketing tool like https://expandi.io. Source: about 1 year ago

• My relationship with my biggest client is coming to an end, how do I replace the income?

  Live broke for a few months while things close up, save up some of that juicy six figs, then when shit hits the fan, use the saved up money to hire a lead gen expert or invest in lead gen software like expandi.io. Source: about 2 years ago

• New MSP questioning leveraging social media.

  I use Expandi and while it's not cheap, it works well. We have gotten big enough to outsource some of the building to a marketing company and they run our connections now. I post my own daily content, scheduled and unscheduled. Unscheduled content is "Me being me" and scheduled content is educational in nature. Source: about 2 years ago