Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Duplicati. We know about 12 links to it since March 2021 and only 9 links to Duplicati. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I'm trying Duplicati, but looks really buggy and honestly it's not doing its job, understandable from a beta.. Source: over 1 year ago
I also use backblaze along with Duplicati which has native support for it. Source: over 1 year ago
If it all fits on a single drive, you can buy 2 external drives then automate the backup/sync jobs using https://duplicati.com/. Source: over 1 year ago
Https://forum.duplicati.com/ is broken - won't load, yet duplicati.com works fine. Not sure how long this has been down for, certainly the past few days that I've been trying to get to it. Anybody know if anyone is working on bringing it back online? Source: about 2 years ago
These are the options that I am aware of with deduplication, in alphabetical order, there are almost certainly a bunch of others that I'm unaware of as well. * Borg * Duplicacy * Duplicati * Kopia * restic. Source: about 2 years ago
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