Software Alternatives, Accelerators & Startups

Duplicati VS LiveAgent

Compare Duplicati VS LiveAgent and see what are their differences

Duplicati logo Duplicati

Free backup software to store backups online with strong encryption. Works with FTP, SSH, WebDAV, OneDrive, Amazon S3, Google Drive and many others.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Duplicati Landing page
    Landing page //
    2021-12-16
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Duplicati features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Duplicati videos

Backup to the Cloud with Duplicati and Openmediavault

More videos:

  • Review - Cloud Backup: Duplicacy vs. Duplicati
  • Review - Chatwing is Dead, Budget Airpods Review and UnRaid with Duplicati and Backblaze B2- HGG388

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Duplicati and LiveAgent)
File Sharing
100 100%
0% 0
Customer Support
0 0%
100% 100
File Sharing And Backup
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Duplicati and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Duplicati and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Duplicati and LiveAgent

Duplicati Reviews

The Best Free Backup Software and Why it is Difficult to Find One
As the name suggests, the main purpose of Duplicati is to duplicate data – in other words, to create backups. Duplicati can work on all of the modern operating systems such as Linux, Windows and MacOS, and it also supports a variety of data sharing protocols – SSH, FTP and WebDAV. It allows its users to store encrypted backups in their compressed form either on one of the...
Source: www.bacula.org
The Top 17 Free and Open Source Backup Solutions
Duplicati’s software is supported by Windows, MacOS, and Linux, as well as a range of standard protocols, including FTP, SSH, WebDAV, and cloud services. The solution is recommended for users looking for strong encryption. Duplicati is also licensed under the GPL. Users have the ability to store encrypted, incremental, compressed backups on cloud storage servers and remote...
15 Best Rclone Alternatives 2022
Duplicati was built for online backups. Like rclone, it’s open source and there’s no cost attached. It’s worth noting that you can use Duplicati free for both commercial and non-commercial use, licensed under LGPL.
Top 5 System Backup Tools for the Linux Desktop (Updated 2020)
Duplicati is another popular Linux open-source backup solution that is available completely free even for commercial usage. It is designed to run in various operating systems including Linux, Windows, and macOS. With Duplicati, you can easily take online backups and comes with a pause/resume feature to pause the backup process during any network issues and will automatically...
Source: zcom.tech
Seven Must Have Open Source Tools For Backup and Recovery
6. Duplicati Duplicati is a backup client used in a cloud computing environment. It stores encrypted, incremental, compressed backups on cloud storage servers. Duplicati provides unique options like filters and deletion rules. It works with both private and public clouds. It has a built-in scheduler, it makes an easy regular and up-to-date backup.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Duplicati seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Duplicati mentions (9)

  • What's a good tool to take automatic backups over SFTP?
    I'm trying Duplicati, but looks really buggy and honestly it's not doing its job, understandable from a beta.. Source: over 1 year ago
  • What's the Best way to do a full back up of my computer?
    I also use backblaze along with Duplicati which has native support for it. Source: over 1 year ago
  • Just got married — advice on how to store all photos and videos long-term?
    If it all fits on a single drive, you can buy 2 external drives then automate the backup/sync jobs using https://duplicati.com/. Source: almost 2 years ago
  • Can't load the forum (thank goodness for Google cache)
    Https://forum.duplicati.com/ is broken - won't load, yet duplicati.com works fine. Not sure how long this has been down for, certainly the past few days that I've been trying to get to it. Anybody know if anyone is working on bringing it back online? Source: about 2 years ago
  • Backup options that allow for deduplication?
    These are the options that I am aware of with deduplication, in alphabetical order, there are almost certainly a bunch of others that I'm unaware of as well. * Borg * Duplicacy * Duplicati * Kopia * restic. Source: over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Duplicati and LiveAgent, you can also consider the following products

rsync - rsync is a file transfer program for Unix systems. rsync uses the "rsync algorithm" which provides a very fast method for bringing remote files into sync.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FreeFileSync - FreeFileSync is a free open source data backup software that helps you synchronize files and folders on Windows, Linux and macOS.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GoodSync - GoodSync provides highly reliable file backup and synchronization for both individuals and businesses.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.