Freshdesk VS Double Commander

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Double Commander Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Double Commander mentions (20)

• The case of the jump into the middle of an instruction from nowhere (2023)

  Well yeah, I mean no one forces you to use Explorer for file management under Windows. I'm an old-time Norton Commander user, and when Windows came around I switched to Total Commander. There are open-source alternatives too, even cross-platform ones, like this one: https://doublecmd.sourceforge.io/. That being said, no one forces you to use Windows either - except maybe your employer or the software... - Source: Hacker News / 3 months ago

• Creating a 'Proper Nouns' List

  Double Commander. Search Replace Multiple files. Source: 5 months ago

• Total Commander

  I've been looking for a Linux alternative ever since I mostly switched away from Windows a few years ago, and so far this one is the best FOSS alternative I found: https://doublecmd.sourceforge.io/ - it's even written in Pascal, same as TC. - Source: Hacker News / 8 months ago

• Total Commander

  Very useful, I bought it years ago and used it on Windows. I've been using only Linux for about 10 years now, but I'd like to use Total Commander on Linux. Double Commander is open source, cross-platform and written with Lazarus / FPC : https://doublecmd.sourceforge.io/ But ... I am not able not to use Midnight Commander ... - Source: Hacker News / 8 months ago

• Far Manager: files and archives in Windows

  Try free clone of TC, Double Commander: https://doublecmd.sourceforge.io/. - Source: Hacker News / 9 months ago