Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, DISQUS should be more popular than Freshdesk. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Disqus - Disqus is a networked community platform used by hundreds of thousands of sites all over the web. - Source: dev.to / 3 months ago
And This is a script for setting Disqus in Publish site. You should replace disqusShortname with your name. You can get your name in Disqus site. Source: 5 months ago
Disqus is a large public engagement platform which hosts millions of comments per month. They’ve been developing their own technologies to better handle problematic content and help their users moderate. They also leverage Jigsaw’s Perspective API, which paved the way for ModerateHateSpeech. Source: 11 months ago
I do use my own filters but none of them contain the domain google.com or the subdomain drive.google.com, or disqus.com for that matter. Source: about 1 year ago
That’s a shame. I just found a digital garden using https://disqus.com. But it’s not the same as users expanding the vault themselves, as I’d like to do. Source: over 1 year ago
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