Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Dealer.com Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Dealer.com mentions (7)

• Large secluded spot to blast music?

  Of course... Your partying needs outweigh the young families trying to get their children to sleep for the primary school two blocks away that drew them to the neighborhood in the first place. There are three primary schools within a few blocks to dealer.com. When the families abandon the neighborhood, and the investors take over.... You think over-priced apartment tenants will also put up with all-night partying... Source: 11 months ago

• How the E-Price Button for Car Dealership Websites came to be

  Did you know that the 'Get E-Price' button was made by dealer.com? Source: about 1 year ago

• Where have you seen Moose?

  Saw one up on the app gap last year, got a little video of it with my gopro. Remember years ago seeing one right on pine ST in Burlington in that little wooded area near dealer.com plus other all over the place. Source: about 1 year ago

• Why are dealers still using 20 year old software and processes? [United States]

  Almost every dealer around here is using something from Cox automotive. I just looked them up...holy crap they own a ton of consumer sites as well as dealer: Manheim, Autotrader, dealer.com, KBB to name a few. Source: over 1 year ago

• Something tells me that Carvana going up in North Fort Worth is never going to finish...

  Cox is huge in the used car market. Not selling cars directly to consumers but if you do any shopping through kbb, autotrader, dealer.com or half a dozen other sites they're involved. They also own Manheim who runs most of the lease return centers and wholesale auctions around the country. Source: over 1 year ago