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Freshdesk VS DbVisualizer

Compare Freshdesk VS DbVisualizer and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DbVisualizer logo DbVisualizer

DbVisualizer is the universal database tool for developers, DBAs and analysts.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • DbVisualizer Screenshot set
    Screenshot set //
    2024-09-17

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

DbVisualizer features and specs

  • Cross-Platform Compatibility
    DbVisualizer is available on major platforms including Windows, macOS, and Linux, making it a versatile tool for developers working in different environments.
  • Support for Multiple Databases
    It supports a wide range of databases (e.g., MySQL, PostgreSQL, Oracle, SQL Server, DB2, etc.), which allows users to manage different database systems using a single tool.
  • User-Friendly Interface
    The software has an intuitive and user-friendly interface, including features like a graphical query builder, which makes it easier for users to create complex queries without extensive SQL knowledge.
  • Advanced SQL Editor
    DbVisualizer provides an advanced SQL editor with features such as syntax highlighting, auto-completion, code folding, and SQL formatting, improving productivity for developers.
  • Data Visualization
    It offers various data visualization options like charts and diagrams, which help users better understand their data at a glance.
  • Performance Monitoring
    The tool includes features to monitor database performance, run diagnostics, and identify performance bottlenecks.
  • Extensive Documentation
    DbVisualizer has comprehensive documentation and a supportive community, making it easier for users to learn and resolve issues.

Possible disadvantages of DbVisualizer

  • Cost
    While there is a free version available, the Pro version with additional features requires a paid license, which might be a limitation for some small businesses or individual developers.
  • Resource Intensive
    DbVisualizer can be resource-intensive, especially when running multiple queries or managing large databases, which might affect performance on lower-end systems.
  • Learning Curve for Advanced Features
    Although the basic interface is user-friendly, mastering some of the more advanced features can require a significant learning curve.
  • Limited Customization Options
    Compared to some other database management tools, DbVisualizer offers fewer customization options for the UI and feature set.
  • Occasional Stability Issues
    Some users have reported occasional stability issues, such as crashes or freezes, particularly when dealing with very large datasets.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

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  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

DbVisualizer videos

No DbVisualizer videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk and DbVisualizer)

Freshdesk

DbVisualizer

Customer Support
100 100%
Customer Support
0% 0
Database Management
0 0%
Database Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Databases
0 0%
Databases
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and DbVisualizer

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

DbVisualizer Reviews

  1. V Sheregar
    · director at pacificspecialty insurance company ·
    useful tool

    simple to use, versatile and increases productivity

    👍 Pros:    One tool for multiple db visualization
  2. Amedeo Zottola
    · Software Architect at GSD Sistemi e Servizi ·
    One of the best develop's tool for database

    I use DbVisualize since 2004... My personal idea is that DBVisualize is the best tool to develop complex SQL query, trigger, stored procedure...dbvis has a very simple export function to convert a query result in various format (csv, xlsx, JSON, SQL) In addition, dbvis has a very simple function to import flat data file into a table, or to generate DDL of entire database. another great functionality is a graphical editor to create a complex joins between two or more tables. Without dbvis my work be impossible!!!

    🏁 Competitors: Aqua Data Studio, IntelliJ IDEA
    👍 Pros:    Simple yet powerful and efficient tool|Great customer support
Top pgAdmin Alternatives 2023
You can use DbVisualizer for free, or unlock all features by purchasing a license-based subscription (the more users, the more licenses you will need).
Source: www.bytebase.com
15 Best MySQL GUI Clients for macOS
DbVisualizer is a smart and well-focused SQL editor and database manager, marketed as a database client with the highest customer satisfaction rating on G2. It is indeed a quite useful solution that enables you to work with SQL code, access and explore your databases and manipulate data. DbVisualizer is available in Free and Pro editions, the latter of which is activated...
Source: blog.devart.com
10 Best Database Management Software Of 2022 [+ Examples]
In marketing its product, DbVisualizer specifically targets developers and analysts: “DbVisualizer is the ultimate database tool for developers, analysts, and DBAs.” The software also promises some of the most essential features of data management software, such as high security and workflow customization.
Source: theqalead.com
Top 10 free database tools for sys admins 2019 Update
DbVisualizer Free is a universal database tool that allows you to manage a wide range of databases including Oracle, Sybase, SQL Server, PostgreSQL, DB2, MySQL, Informix, H2, and SQLite. Features include a database browser to navigate through database objects, visual support for creating and editing database objects, the ability to import data from a file, a SQL Editor with...
Source: techtalk.gfi.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

DbVisualizer mentions (0)

We have not tracked any mentions of DbVisualizer yet. Tracking of DbVisualizer recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and DbVisualizer, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

DBeaver - DBeaver - Universal Database Manager and SQL Client.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SQL Developer - Oracle SQL Developer is a free, development environment that simplifies the management of Oracle Database in both traditional and Cloud deployments.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

DataGrip - Tool for SQL and databases

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