Software Alternatives, Accelerators & Startups

cPanel VS LiveAgent

Compare cPanel VS LiveAgent and see what are their differences

cPanel logo cPanel

With its first-class support and rich feature set, cPanel & WHM has been the web hosting industry's most reliable, intuitive control panel since 1997.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • cPanel Landing page
    Landing page //
    2023-10-18
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

cPanel features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

cPanel videos

Web Hosting & CPanel Guide - How To Easily Upload Your Website

More videos:

  • Review - cPanel Alternative AaPanel Features & Review Free Hosting Panel [Official]
  • Review - WHM/cPanel Review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to cPanel and LiveAgent)
Hosting
100 100%
0% 0
Customer Support
0 0%
100% 100
Control Panels
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing cPanel and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using cPanel and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare cPanel and LiveAgent

cPanel Reviews

Forget cPanel! 5 Free cPanel Alternatives That Will Manage Your Web Apps
Choosing the right free cPanel alternative requires careful consideration of your specific needs and preferences. By assessing your requirements, considering ease of use, compatibility, community support, performance, security features, customization options, and gathering feedback from other users, you can make an informed decision.
Source: webshanks.com
Explore Top VestaCP Alternative: Find the Perfect Control Panel for Your Hosting Needs
cPanel SoloAdminProPremier$15/mo$27/mo$39/mo$59/moSuited for small businesses, freelancers, or anyone needing just one hosting account.Created for small to mid-level agencies and businesses, application developers, and web designers only needing a few accounts.Optimal for mid-level businesses and large agencies that are growing. Allows for scalability.Created for data...
Source: cyberpanel.net
10 Best cPanel Alternatives and Competitors in 2022 and Beyond
We all know the popularity of cPanel. The simplicity that cPanel offers is the reason why most of the web hosts prefer it. But you should know that there are several other cPanel alternatives and competitors that offer the same functions.
Source: macpost.net
Top cPanel Alternatives worth trying in 2022
Having a perfect cPanel is a pretty difficult job especially when your needs are specific. Not everyone has to go with the obvious choice. Therefore, these cPanel alternatives are here to give you more options to try. Most of them are even free ones. So, try them out and find your perfect cPanel.
Top 8 best CyberPanel Alternatives
Vesta is an open-source website hosting control panel that is a free alternative to CyberPanel. In Vesta, you can manage multiple websites, create and manage email accounts, etc. With its easy-to-read graphs, it simplifies server monitoring. Vesta is also an alternative to cPanel for raspberry pi.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, cPanel seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

cPanel mentions (19)

  • The 2024 Web Hosting Report
    This category dates back to the “control panel” era of tools that are still used on shared VM hosts, such as cPanel. These tools automate common functions such as managing authentication, deployment of databases, etc. - Source: dev.to / 3 months ago
  • A few general questions about starting out.
    Most Likely scenario is that your client is using a service with something like cPanel setup. This is where they would get or set-up access credentials for you to then transfer the files via sftp. Essentially the same as copying files onto another hard drive, but over the internet. Source: about 1 year ago
  • Cloud VPS cPanel/WHM
    There is a way. Go to cpanel.net and buy a cPanel Pro for 30 accounts or an admin for 5 accounts or a solo for 1 account only. Source: over 1 year ago
  • What according to u is Easy Linux distribution for hosting sites?
    If you aren't in this to learn a lot, you may want to also consider a web hosting control panel like cPanel (not free), DirectAdmin(not free), webmin + virtualmin (free for multiple sites, virtualmin Pro is not free), Centos webpanel (not FOSS but free for non-Pro), Hestia control panel (FOSS), Plesk Obsidian (not free). Source: over 1 year ago
  • orangewebsite.com worth it?
    Cpanel.net is their website, but they don't have any training courses that I know of. Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing cPanel and LiveAgent, you can also consider the following products

Plesk - Plesk puts all the automation, security, and technical tools an IT professional needs in one simple and easy to use dashboard.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Webmin - Webmin is a web-based interface for system administration for Unix.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CyberPanel - CyberPanel is web hosting control which is based on OpenLiteSpeed.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.